Data Operations Client Solutions Lead, Vice President
About The Position
State Street Global Delivery’s Core Data Operations team manages data across all domains and serves as the last mile for data delivery. The team focuses on data accuracy, centralized and consistent delivery, transparency, client satisfaction, and trust, while developing new revenue streams such as IS Data Services. The Vice President will lead support for new services and offerings across Global Delivery. The role combines daily operational leadership, data analysis, technical problem-solving, client-facing solution design, and collaboration with business, technology, product, and architecture stakeholders. The successful candidate will help execute long-term strategic plans for sophisticated data solutions, manage contributors focused on data quality, set expectations for data delivery, and build scalable client solutions. The position analyzes complex front-, middle-, and back-office service flows, with a focus on data management and delivery. It also drives strategic solution design, business architecture, business solutions and services, program and project execution, and reporting. The role leads client service design, implementation, onboarding, and ongoing operational support, while advancing data strategy and supporting product demand opportunities.
Requirements
- 12 or more years of experience in data analysis, operations, or product management.
- Bachelor’s degree in finance, MIS, Information Technology, or a related field.
- Strong technical skills and a background in accounting, custody, and/or performance.
- Strong business analysis and planning skills, strategic thinking, and the ability to understand broad, complex issues.
- Ability to create data and business process flows and define business problems, solutions, and designs using various tools.
- Proven experience analyzing business requirements to meet critical business needs and driving tasks through to completion.
- Experience designing and optimizing user experience across different interfaces to maximize engagement and adoption.
- Excellent time management and organizational skills, including the ability to manage competing priorities.
- Product Owner experience using Agile methodologies.
- Related financial services experience and a good understanding of State Street businesses.
- Understanding of Data Operations processes and procedures, with the ability to learn quickly and manage change.
- Excellent interpersonal, communication, facilitation, presentation, and negotiation skills.
- Proficiency with Microsoft Office products, MS Access, Visio, Jira, Confluence, and PowerPoint.
- Strong business writing skills, including creating process-flow diagrams and comparing current and future processes.
- Experience managing individual contributors.
Nice To Haves
- Data analysis technical skills, including MYSS, SQL, data visualization tools, and Power BI.
Responsibilities
- Lead a team to design services, manage implementation and client onboarding, and provide ongoing operational support for new clients.
- Develop process improvements for requirements gathering and manage data operations priorities and escalations.
- Build an omnichannel data delivery system and establish partnerships with Operations, Technology, Product, and end-to-end architecture teams to coordinate cross-functional data solutions and products.
- Oversee client-facing reporting on data quality and data delivery methods for large investment management clients of IS Data Services.
- Act as a liaison between business and technology teams to support product demand opportunities as part of the data strategy.
- Use knowledge of front-to-back investment management and investment services to address user data requirements.
- Connect business goals and strategies to the data and technology investments needed to achieve them.
- Communicate recommendations to management and senior business leaders through effective written and oral communication.
- Lead and mentor data quality subject-matter experts, setting a clear vision for meeting KPIs.
- Assist with pricing strategies and product policies.
- Drive strategic solution design, business architecture, business solutions and services, and program or project execution and reporting.
Benefits
- Retirement savings plan (401(k)) with company match.
- Insurance coverage including basic life, medical, dental, vision, and long-term disability, with optional additional coverage.
- Paid time off including vacation, sick leave, short-term disability, and leave for family care responsibilities.
- Access to an Employee Assistance Program.
- Eligibility for annual performance-based incentive awards, except for certain sales roles subject to sales incentive plans.
- Eligibility for certain tax-advantaged savings plans.
- Inclusive development opportunities.
- Flexible work-life support.
- Paid volunteer days.
- Employee networks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
