Client Solutions Architect Manager - Healthcare Payments - Vice President

JPMorgan Chase & Co. • Philadelphia, PA

9h

About The Position

As a Client Solutions Architect Manager in Healthcare Payments, you lead solutioning for complex client opportunities, shaping comprehensive product solutions that support technical adoption and measurable client value. You use product and industry expertise to guide internal teams and client stakeholders, translate complex requirements into actionable solutions, and help ensure outcomes are realized.

J.P. Morgan Healthcare Payments provides an end-to-end suite of healthcare-specific solutions for organizations of all sizes. Supported by J.P. Morgan Payments’ scale and industry expertise, its solutions connect consumers, providers, payers, and health technology companies across healthcare payment transactions. The solutions are designed to securely process payments and move healthcare data at scale, comply with and be certified to HIPAA, and streamline operations through embedded integration.

Requirements

• Ability to understand and guide clients through change by aligning objectives, environments, resources, and timelines, and documenting and delivering effective solutions to healthcare payments challenges.
• At least 5 years of experience, or equivalent expertise, working across a broad set of related products.
• Demonstrated ability to apply deep technical understanding to solution configurations in a specific domain.
• Experience supporting Sales in pricing, pipeline planning, and account planning.
• Experience working with clients in a technology field and interfacing with engineers.
• Ability to communicate clearly and collaborate with internal teams, external partners, and clients to support shared goals.
• Strong time-management, organizational, and planning skills, with the ability to adapt and contribute in a fast-paced, client-facing environment.
• Demonstrated critical-thinking skills across different scenarios and willingness to seek guidance when needed.
• Willingness to travel for client meetings and presentations.

Nice To Haves

• Strong analytical skills and interest in understanding system integrations and how different technologies work together.
• Demonstrated success in client-facing execution, working directly with enterprise clients to close deals and deliver large-scale projects.
• Proficient technical knowledge of the healthcare revenue cycle industry, including revenue cycle management, treasury, banking, and patient accounting or financial systems.
• Proficient technical knowledge of healthcare payments, integration methods, APIs, and related products, with exposure to the healthcare payments sales cycle.
• Experience working at a payments or healthcare IT company.

Responsibilities

• Lead configuration and modification of firm products and solutions, often in partnership with Technology, to support complex client use cases.
• Support Sales with solutioning and deal stages related to pricing, pipeline planning, and account planning.
• Present product capabilities and solutions to technical client teams, including through technical demonstrations.
• Identify and define product design enhancement requirements based on client feedback.
• Use a consultative approach to understand clients’ current and future needs and guide them through technical decisions, best practices, and architectural standards.
• Create detailed solution design documentation, such as Project Charters or Statements of Work, by gathering client objectives, technical requirements, project complexity, and desired outcomes; identify implementation risks and propose mitigation strategies.
• Collaborate with partners in Banking, Treasury, Client Solutions, Operations, and Product Management to build and maintain effective working relationships.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed