Sales Product Solutions Manager - Healthcare Payments - Vice President

JPMorganChase • Philadelphia, PA

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About The Position

The Sales Product Solutions Manager is an individual contributor and leader in solutioning for J.P. Morgan Healthcare Payments. The role partners closely with Sales teams, Treasury Representatives, and Healthcare Bankers to define and configure complex, client-facing product solutions for key healthcare client relationships and prospects. The position supports Healthcare Payments product needs, serves as the voice of the customer, and communicates client feedback to Product teams to inform the product roadmap.

The role carries an individual quota and is responsible for prospecting, developing pipeline and leads, and understanding client pain points to recommend suitable solutions. It supports the adoption of existing and upcoming products and capabilities, particularly across Patient Management Systems and other hospital systems. J.P. Morgan Healthcare Payments provides healthcare organizations with an end-to-end suite of payment solutions, designed to connect consumers, providers, payers, and health technology companies. Its solutions are HIPAA-compliant and certified, and use embedded integration to streamline operations and improve the consumer experience.

The position also owns pricing, pipeline planning, and account planning, and contributes to team product knowledge through training and collateral materials. It engages with clients to refine solutions, requires a consultative approach and product implementation experience, and involves approximately 35% travel.

Requirements

• At least 5 years of experience or equivalent sales expertise solving problems across multiple teams and a cluster of products.
• Extensive experience working through a sales cycle and engaging with clients regularly.
• Experience modifying preconfigured solutions to address complex problems.
• Prior experience working in a highly matrixed and complex organization.
• Understanding of healthcare, with knowledge specific to Revenue Cycle Management.
• Excellent interpersonal skills and ability to influence and inspire cross-functional teams.
• Strong verbal and written communication skills.
• Critical-thinking ability across a multitude of scenarios.

Nice To Haves

• At least 5 years of healthcare technology experience with a proven successful track record.
• Strong technical skills and understanding of multiple system integrations.
• Proficiency in Microsoft Office programs.

Responsibilities

• Lead solutioning and adoption of existing and upcoming client-facing products and capabilities, defining and configuring solutions to address client needs and objectives across Patient Management Systems and other hospital systems.
• Serve as a subject matter expert for a defined set of products and capabilities, maintaining an understanding of client needs and industry trends.
• Own pricing, pipeline planning, and account planning.
• Help upskill the team on product knowledge by collaborating on training and collateral materials.
• Engage with client teams to understand pain points and refine solutions.
• Communicate critical client feedback to Product teams to inform the strategic product roadmap.
• Carry a sales quota and prospect to create pipeline and leads.
• Source new opportunities and shepherd inbound requests.
• Use a consultative approach to understand clients’ current and future states and support product implementation.
• Manage multiple projects in a fast-paced environment and collaborate with cross-functional teams.
• Travel approximately 35%.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed