Vice President Casino Operations

Norfolk Casino•Norfolk, VA

About The Position

The Vice President Casino Operations directs and coordinates casino department activities through casino managers and supervisors. The role is responsible for the overall functions of slots, table games, slot performance, and race and sportsbook areas. The position develops casino operations in compliance with state and company requirements, maintains current information on laws and regulations affecting gaming operations, and coordinates with other departments to support efficiency and economy. The Vice President reviews operational reports and records, plans department activities, assigns or delegates work, and communicates policies to managers and supervisors. The role monitors and analyzes costs, prepares budgets using a computer, evaluates and improves procedures, and initiates or authorizes employee hiring, promotion, discharge, or transfer. It also oversees asset security, guest satisfaction, employee morale, and short- and long-term goals for revenue, expenses, and capital. The role takes reasonable risks to keep the casino product current and competitively positioned in the market.

Requirements

  • Must be at least 21 years of age.
  • Thorough knowledge of casino games, rules, procedures, and regulations.
  • Excellent customer service and communication skills.
  • Must be able to obtain and maintain any necessary licenses and/or certifications.

Nice To Haves

  • A minimum of five years of experience in casino management is preferred.

Responsibilities

  • Direct and coordinate casino department activities through casino managers and supervisors.
  • Oversee the overall functions of slots, table games, slot performance, and race and sportsbook areas.
  • Review and analyze reports, records, and directives, and confer with supervisors to gather information for planning department activities.
  • Assign or delegate work and functional responsibilities, and disseminate policy to managers and supervisors.
  • Develop casino operations in compliance with state and company requirements.
  • Maintain current information on laws and regulations affecting gaming operations.
  • Coordinate department activities with related activities of other departments to ensure efficiency and economy.
  • Monitor and analyze costs and prepare budgets using a computer.
  • Evaluate existing procedures and practices and develop and implement improvements.
  • Initiate or authorize employee hiring, promotion, discharge, or transfer.
  • Ensure security of property assets.
  • Maximize guest satisfaction and employee morale.
  • Develop short- and long-term goals and objectives for casino areas, including revenue, expenses, and capital.
  • Take reasonable risks to ensure the casino product remains current and in a strong leadership position within the market.
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