Vice President, Branch Operations

Fedex Employee Credit Association • Memphis, TN

1d

About The Position

FedEx Employees Credit Association is hiring a full-time Vice President, Branch Operations for its Operations department. Based at the Main Branch, Nonconnah, this exempt position oversees the daily and strategic operations of multiple branches and the E-Branch, including online banking and debit and credit card programs. The role manages branch leaders, department policies and procedures, reporting, and budget accountability, while working with senior leadership to review performance and identify opportunities. Some travel is required.

Requirements

• College degree or equivalent higher-level management work experience.
• At least seven years of financial institution operations experience, with working knowledge of rules and regulations.
• Five years of progressive and advanced supervisory experience overseeing a staff of ten employees or more.
• Experience in a retail financial branch.
• Accuracy and attention to detail, and ability to work in a team environment.
• Possess an NMLS number or be able to obtain one.
• Proven track record of coaching, mentoring, and developing employees.
• Strong computer skills and proficiency in Microsoft products.
• Excellent oral and written communication skills.
• Excellent problem-solving skills.

Nice To Haves

• Experience in card processing.
• Experience in digital channels.
• Lending experience, including underwriting.

Responsibilities

• Serve members.
• Oversee the daily and strategic operations of multiple branch locations and the E-Branch.
• Fulfill the essential duties and responsibilities of direct reports, including Memphis-market branch managers and the AVP-Remote Branches.
• Maintain department policies, procedures, and reporting, and ensure budget accountability.
• Manage E-Branch functions, including the online banking platform and debit and credit card programs.
• Develop and maintain contacts within the FedEx community.
• Hold employees accountable to standards for timely member follow-up, punctuality, attendance, positive attitude, policy and procedure compliance, and a member-first philosophy.
• Conduct regular one-on-one and team meetings for coaching and communication of organizational direction and results.
• Maintain a positive work atmosphere through confident, confidential, and professional conduct and communication with members, vendors, coworkers, and management.
• Maintain an excellent understanding of CARE Service Standards and the credit union's products and services.
• Develop and maintain a member-centric culture in which employees are motivated, friendly, and well trained for their positions.
• Collaborate regularly with senior leadership regarding department performance and opportunities.
• Maintain regulatory compliance, including Bank Secrecy Act compliance, for self and direct reports.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D coverage
• Short-term disability
• Employee assistance program
• 401(k) with company match
• Profit-sharing
• Discounts on financial products and services
• Paid vacation and personal days
• Paid time for volunteering
• Professional development opportunities, including on-site educational and leadership development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Executive