Vice President, Account Operations Leader

Colliers International • New York, MA

4d • $143,977 - $175,000 • Remote

About The Position

The Business Operations and Account Performance Lead serves as a strategic business partner supporting one or more enterprise occupier accounts within Colliers Global Occupier Services. The role drives operational performance, financial management, business intelligence, governance, reporting, and continuous improvement to enhance account performance and client satisfaction. It works closely with account leadership and teams across finance, procurement, transaction management, project management, lease administration, space and occupancy planning, and other service lines to support operational excellence, financial discipline, and consistent delivery of client commitments.

This position combines financial analysis, operational leadership, data analytics, program governance, and executive communication to identify opportunities, manage risk, improve performance, and support profitable account growth. It calls for strong business acumen, analytical rigor, executive presence, and the ability to turn complex operational and financial information into actionable recommendations for client and business leadership. The role is remote, with various locations listed, and is an existing vacancy.

The compensation range is $143,977 to $175,000 USD, with individual pay depending on work location and relevant job-related factors. The position is eligible for an annual bonus based on company and individual performance.

Requirements

• 7–12 years of experience in commercial real estate operations, business operations, finance, consulting, analytics, or related functions.
• Bachelor's degree in Business, Finance, Real Estate, Economics, Analytics, or a related discipline.
• Experience supporting large corporate clients, enterprise accounts, or complex service delivery environments.
• Experience supporting Fortune 500 clients and multi-market portfolios.
• Knowledge of transaction management, lease administration, occupancy planning, project management, procurement, or account operations.
• Strong financial analysis, forecasting, reporting, and business intelligence capabilities.
• Advanced proficiency in Power BI, Microsoft Excel, financial modeling, and reporting tools.
• Ability to prepare executive-level reports, presentations, and strategic recommendations.
• Must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor work visas.

Responsibilities

• Lead account governance programs, operational reviews, and executive reporting initiatives.
• Coordinate Quarterly Business Reviews, governance meetings, and performance discussions with client stakeholders.
• Prepare client-facing presentations, executive summaries, scorecards, and leadership communications.
• Ensure accuracy and consistency across client deliverables, reporting packages, and service-line communications.
• Support annual business and strategic planning and account operating plans.
• Identify operational risks, opportunities, and trends affecting account performance and recommend actions.
• Develop and maintain account financial forecasts, profitability models, and operational performance reporting.
• Monitor EBITDA, profitability, revenue forecasts, and budget performance using Power BI and related reporting platforms.
• Partner with Finance and Account Leadership on budgeting, forecasting, accruals, profitability reviews, and financial governance.
• Support purchase order management, invoicing, revenue tracking, and financial reconciliations.
• Prepare quarterly and annual financial reviews comparing actual results with forecasts.
• Identify opportunities to improve account profitability, operational efficiency, and financial performance.
• Oversee KPI collection, validation, governance, and reporting across account functions.
• Monitor performance against service level agreements, client objectives, operational commitments, and strategic priorities.
• Develop executive dashboards and scorecards and support performance improvement plans when gaps or risks are identified.
• Establish performance measurement frameworks that improve accountability and visibility across service delivery teams.
• Develop and maintain advanced reporting solutions using Excel, Power BI, and business intelligence tools.
• Consolidate, validate, and analyze data from multiple operational and financial systems.
• Produce monthly, quarterly, and annual reporting packages, including profitability, savings, portfolio, and operational reporting.
• Translate complex data into concise business insights and actionable recommendations, and support data governance initiatives.
• Improve business processes, governance controls, operational consistency, and reporting effectiveness.
• Develop process improvements, scalable reporting frameworks, and standardized operating procedures.
• Lead workflow optimization, productivity, and service delivery improvement initiatives and support related change management.
• Partner with Colliers and client teams across Finance, Procurement, Transaction Management, Lease Administration, Project Management, Workplace Strategy, and Occupancy Planning.
• Lead operational reviews, KPI discussions, governance meetings, and account performance discussions.
• Present business performance, metrics, recommendations, and improvement opportunities to leadership and client stakeholders.
• Influence decisions across matrixed teams without direct reporting authority and support strategic projects and business transformation efforts.
• Lead supplier diversity reporting, governance, and performance monitoring; track diverse supplier participation and identify opportunities to expand engagement.
• Manage supplier diversity reporting platforms and metrics and support client diversity, inclusion, sustainability, and responsible procurement initiatives.
• Develop client-facing supplier diversity communications and collaborate with suppliers, procurement teams, and client stakeholders on strategic program objectives.
• Review transaction, revenue, and operational documentation for compliance and accuracy.
• Support revenue recognition, invoicing governance, accounts receivable, payment-status monitoring, issue resolution, and revenue recovery.
• Establish operational controls and mitigate risks to improve reporting integrity, financial accuracy, and governance compliance.

Benefits

• Employer-subsidized medical benefits, including prescription coverage, dental, and vision.
• Employer-paid basic life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) plan with employer match.
• 10 days of sick leave.
• At least 15 days of vacation annually; certain senior-level roles are eligible for unlimited time off.
• 10 paid holidays and two personal flex days each calendar year.
• Paid parental leave after 90 days of employment: 12 weeks for birth parents and 4 weeks for non-birth parents, including adoptive and foster parents.
• Annual bonus based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior