Veterinary Relationship Manager

Covetrus•Austin, TX

2d•Onsite

About The Position

Covetrus is seeking a quota-carrying Veterinary Relationship Manager to optimize key veterinary customer accounts and drive growth in a designated sales territory. The role focuses on maximizing share of wallet for in-clinic, technology, and specialty products through proactive, in-person sales, identifying customer needs and opportunities, improving adoption of existing products, and selling point solutions. The manager partners closely with Veterinary Account Executives to identify VetSuite opportunities and increase growth within the sales segment. Candidates must live within or near the territory spanning Austin, Texas, and surrounding areas. The role is accountable for customer retention and development, sales performance, relationship building, account implementation and onboarding, contract negotiations and renewals, and maintaining accurate customer and sales information. It also contributes customer insights and best practices across the sales region and supports broader team and company objectives. The position requires daily travel for field visits, meetings, and training, with travel varying by region. Attendance at annual national and relevant regional sales meetings is required. Occasional night or weekend travel may be necessary, and a valid state driver's license is required.

Requirements

Bachelor's degree or equivalent experience in Business, Communications, or a related field.
At least 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry.
Demonstrated history of consistently exceeding sales quotas and delivering other objectives assigned by management.
Ability to work collaboratively in a matrix organization and effectively pull through business.
Ability to understand, translate, and respond to customer needs and objectives with differentiated offers and solutions.
Advanced understanding of the sales process, client needs, and effective relationship-building strategies; consistently meets and sometimes surpasses sales goals.
Ability to adapt in fast-moving environments and handle business conflict.
Ability to partner with staff across departments to implement growth strategies.
Ability to communicate customer insights to product and marketing organizations to inform future customer roadmaps.
Advanced understanding of CRM functionality and practical experience using CRM tools to manage accounts and a book of business.
Self-motivated and goal-oriented, requiring minimal day-to-day supervision.
Valid state driver's license.
Ability to travel daily for field visits, meetings, and training, and attend annual national and relevant regional sales meetings; occasional night or weekend travel may be necessary.

Nice To Haves

4–5 years of relevant experience in a similar account management role is strongly preferred.

Responsibilities

Serve as the key sales contact for retaining and developing accounts, focusing on strategic growth and long-term customer relationships to meet financial targets.
Partner with Veterinary Account Executives on key territory accounts to accelerate VetSuite adoption and shorten the sales cycle.
Lead and support the sales team in achieving and exceeding revenue and gross profit goals through customer relationship development.
Use internal content and expertise to drive engagement activities, including webinars, and initiatives that support revenue growth and adoption.
Identify customer needs, pain points, and opportunities to generate VetSuite opportunities and drive growth and adoption.
Collaborate with Account Executives to assess, communicate, and pursue VetSuite leads; communicate leads to VAEs through SFDC.
Serve as a primary customer liaison during implementation and onboarding to support smooth transitions and a positive customer experience.
Analyze internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
Manage and maintain customer data and updates in SFDC to track and support the sales process and customer relationships.
Negotiate pricing and contract terms, secure deals across product offerings, and manage contract renewals to support customer satisfaction and retention.
Share best practices across the region and zone and help peers adopt them.
Perform additional duties and tasks as needed to support team and company objectives.
Travel for field visits, meetings, training, and required national and regional sales meetings; occasional night or weekend travel may be necessary.