Veterinary Relationship Manager

Covetrus•Tampa, FL

2d•$72,720 - $103,800•Onsite

About The Position

The Veterinary Relationship Manager is a quota-carrying, proactive in-person sales role responsible for optimizing key veterinary customer accounts and growing the company’s share of wallet for in-clinic, technology, and specialty products within a designated territory. The role identifies customer needs, pain points, and opportunities to improve adoption of existing products and sells point solutions when appropriate. It partners closely with Veterinary Account Executives to identify VetSuite opportunities and accelerate growth. The position manages customer relationships from sales through implementation and onboarding, supports revenue and gross-profit goals, negotiates pricing and contract terms, and manages renewals. It uses internal reports and CRM data to guide account strategy, track sales activity, identify growth opportunities, and support customer retention. The role also shares effective practices across the region and zone. Candidates located in Tampa and the surrounding areas are preferred. Daily field travel is required for customer visits, meetings, and training. Attendance at annual national and relevant regional sales meetings is required; occasional night or weekend travel may be necessary.

Requirements

Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
At least 3 years of relevant experience in sales, account management, or similar roles in the veterinary or healthcare industry.
Proven history of consistently exceeding sales quotas and delivering on other management-assigned objectives.
Ability to work collaboratively in a matrix organization and effectively pull through business.
Ability to understand, translate, and respond to customer needs and objectives with differentiated offers and solutions.
Advanced understanding of the sales process, client needs, and relationship-building strategies; consistently meets and occasionally surpasses sales goals.
Ability to adapt in fast-moving, agile environments and deal with business conflict.
Ability to partner with staff across departments to implement growth strategies.
Ability to bring customer insights to product and marketing organizations to inform future customer roadmaps.
Advanced understanding of CRM tools and practical experience using them to manage accounts and a book of business.
Self-motivated and goal-oriented, with minimal day-to-day supervision required.
Valid state driver’s license.
Willingness to travel daily for field visits, meetings, and training, attend annual national and relevant regional sales meetings, and occasionally travel at night or on weekends.

Nice To Haves

4–5 years of relevant experience in a similar account management role is strongly preferred.
Location in Tampa or the surrounding areas is preferred.

Responsibilities

Serve as the key sales contact for retaining and developing accounts, focusing on strategic growth and long-term customer relationships that meet company financial targets.
Work alongside Veterinary Account Executives on key territory accounts to accelerate VetSuite adoption and shorten the sales cycle.
Lead and support the sales team in achieving and exceeding revenue and gross-profit goals through customer relationship development.
Use internal content and expertise to drive engagement activities, including webinars, and initiatives that support revenue growth and product adoption.
Identify and address customer needs, pain points, and opportunities to generate VetSuite opportunities and increase growth and adoption.
Collaborate with Account Executives to assess, communicate, and pursue VetSuite leads; communicate leads to Veterinary Account Executives through SFDC.
Act as a primary customer liaison during implementation and onboarding to support seamless transitions and a positive customer experience.
Analyze internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
Maintain critical customer data and updates in SFDC to track and support the sales process and customer relationships.
Negotiate pricing and contract terms, secure deals across product offerings, and manage contract renewals to support customer satisfaction and retention.
Share best practices across the region and zone and help peers adopt them.
Perform additional duties and tasks as necessary to support team and company objectives.