Veterinary Relationship Manager

Covestro • Tampa, FL

17h • Onsite

About The Position

Covetrus is a global animal-health technology and services leader that combines products, services, and technology to support veterinary practices. The Veterinary Relationship Manager is a quota-carrying, proactive, in-person sales role responsible for optimizing key veterinary customer accounts and driving growth across in-clinic, technology, and specialty products within a designated sales territory. The role identifies customer needs, pain points, and opportunities to improve product adoption and sells point solutions when appropriate.

The Veterinary Relationship Manager partners closely with Veterinary Account Executives to identify VetSuite opportunities, support adoption, and grow customer accounts. The role also supports implementation and onboarding, manages customer information and sales activity in SFDC, negotiates pricing and contract terms, and helps the team achieve revenue and gross profit targets. Candidates in Tampa and surrounding areas are preferred.

The position involves daily travel for field visits, meetings, and training, with travel varying by region. Attendance at annual national and relevant regional sales meetings is required; occasional night or weekend travel may be necessary. A valid state driver's license is required.

Requirements

• Bachelor's degree or equivalent experience in Business, Communications, or a related field.
• At least 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry.
• Proven history of consistently exceeding sales quotas and delivering other objectives assigned by management.
• Ability to work collaboratively in a matrix organization and effectively pull through business.
• Ability to understand, translate, and respond to customer needs and objectives with differentiated offers and solutions.
• Advanced understanding of the sales process, client needs, and effective relationship-building strategies.
• Ability to adapt in fast-moving, agile environments and deal with business conflict.
• Ability to partner with staff across departments to implement growth strategies.
• Ability to bring customer insights to product and marketing organizations to inform future customer roadmaps.
• Advanced understanding of CRM tool functionality and practical experience using CRM tools to manage accounts and a book of business.
• Self-motivated and goal-oriented, requiring minimal day-to-day supervision.
• Valid state driver's license.

Nice To Haves

• 4–5 years of relevant experience in a similar account management role is strongly preferred.
• Candidates located in Tampa and the surrounding areas are preferred.

Responsibilities

• Serve as the key sales contact for retaining and developing accounts, focusing on strategic growth and long-term customer relationships to meet company financial targets.
• Work with Veterinary Account Executives on key territory accounts to accelerate VetSuite adoption and shorten the sales cycle.
• Lead and support the sales team in achieving and exceeding revenue and gross profit goals through customer relationship development.
• Use internal content and expertise to drive engagement activities, including webinars, and initiatives that support revenue growth and adoption.
• Identify and address customer needs, pain points, and opportunities to generate VetSuite opportunities and increase growth and adoption.
• Collaborate with Account Executives to assess, communicate, and pursue VetSuite leads, and communicate leads to VAEs via SFDC.
• Act as a primary customer liaison during implementation and onboarding, supporting smooth transitions and a positive customer experience.
• Analyze internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
• Maintain customer data and updates in SFDC to track and support the sales process and customer relationships.
• Negotiate pricing and contract terms, secure deals across product offerings, and manage contract renewals to support customer satisfaction and retention.
• Share best practices across the region and zone and help peers adopt them.
• Perform additional duties and tasks as needed to support the team and company objectives.

Benefits

• 401(k) savings and company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health benefits
• Dental benefits
• Vision benefits
• Health savings accounts
• Flexible spending accounts
• Life and disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may be eligible for a short-term incentive plan
• Sales positions are eligible for a variable incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level