Veterinary Relationship Manager

Covestro • Austin, TX

1d • Onsite

About The Position

Covetrus is a global animal-health technology and services leader that provides veterinary practices with products, services, and technology. The Veterinary Relationship Manager is a quota-carrying, proactive, in-person sales role responsible for optimizing key veterinary customer accounts in the assigned territory spanning Austin, Texas, and surrounding areas. The role drives growth and share of wallet for in-clinic, technology, and specialty products by identifying customer needs and opportunities to improve adoption of existing products and by selling point solutions when appropriate.

The manager partners closely with Veterinary Account Executives to identify VetSuite opportunities and increase adoption and growth. The role also supports customer implementation and onboarding, manages account data and sales processes in SFDC, negotiates pricing and contract terms, and manages renewals. Success is measured by gross profit, VetSuite sales, point-solution sales, and revenue. Daily field travel is required, with attendance at annual national and relevant regional sales meetings; occasional night or weekend travel may be necessary.

Requirements

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
• At least 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry.
• Proven history of consistently exceeding sales quotas and delivering other objectives assigned by management.
• Ability to work collaboratively in a matrix organization and effectively pull through business.
• Ability to understand, translate, and respond to customer needs and objectives with differentiated offers and solutions.
• Ability to adapt in fast-moving, agile environments and deal with business conflict.
• Ability to partner across departments to implement growth strategies.
• Ability to bring customer insights to product and marketing organizations to inform future customer roadmaps.
• Advanced understanding of CRM tools and practical experience using them to manage accounts and a book of business.
• Self-motivated and goal-oriented, requiring minimal day-to-day supervision.
• Valid state driver’s license.
• Ability to travel daily for field visits, meetings, and training, and attend annual national and relevant regional sales meetings; occasional night or weekend travel may be necessary.

Nice To Haves

• 4–5 years of relevant experience in a similar account management role is strongly preferred.

Responsibilities

• Serve as the key sales contact for retaining and developing accounts, with a focus on strategic growth and long-term customer relationships that meet company financial targets.
• Partner with Veterinary Account Executives on key territory accounts to accelerate VetSuite adoption and shorten the sales cycle.
• Lead and support the sales team in achieving and exceeding revenue and gross profit goals through customer relationship development.
• Use internal content and expertise to drive engagement activities, including webinars, and initiatives that support revenue growth and product adoption.
• Identify customer needs, pain points, and opportunities to generate VetSuite opportunities and increase growth and adoption.
• Collaborate with Account Executives to assess, communicate, and pursue VetSuite leads; communicate leads to VAEs through SFDC.
• Act as a primary customer liaison during implementation and onboarding to support smooth transitions and a positive customer experience.
• Analyze internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
• Maintain critical customer data and updates in SFDC to track and support sales processes and customer relationships.
• Negotiate pricing and contract terms, secure deals across product offerings, and manage contract renewals.
• Share best practices across the region and zone and encourage their adoption among peers.
• Perform additional duties and tasks as needed to support the team and company objectives.

Benefits

• 401(k) savings plan and company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life and disability benefits
• Identity theft protection
• Pet insurance
• Variable incentive eligibility for sales positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level