Veterinary Receptionist - Verona, WI

Animal Hospital of Verona • Verona, WI

7d

About The Position

Animal Hospital of Verona is hiring a full-time Veterinary Receptionist, also described as a Client Care Representative (CCR). The role serves as the welcoming first point of contact for clients and their pets, delivering compassionate client service and helping support smooth hospital operations. The position includes scheduling, client communication, appointment coordination, and administrative support in a collaborative, professional team environment. The schedule consists of four-day workweeks, with weekends off. Salary is negotiable and based on experience.

Requirements

• Strong communication and customer service skills.
• Professionalism and empathy in client interactions.
• Organizational skills and attention to detail.
• Ability to manage multiple communication channels effectively.
• A team-oriented approach and willingness to support hospital operations.

Responsibilities

• Greet clients and patients and facilitate check-ins and check-outs.
• Manage appointment scheduling, rescheduling, and confirmations using approved processes.
• Welcome and onboard new clients by providing clear information about hospital services and policies.
• Communicate professionally with clients by telephone, email, text, and in person.
• Support hospital operations through efficient reception flow and client service.

Benefits

• 401(k) matching and Roth Retirement Savings Plan.
• Flexible Spending Account (full-time only).
• 529 Savings Plan.
• Tuition Support Program (full-time only).
• Referral bonus program.
• Health insurance, including medical, dental, and vision (full-time only).
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only).
• Up to three weeks of full pay for birth or adoption, for full-time employees after one year of service; does not apply in states with paid family leave programs.
• Sick Time / Paid Time Off.
• Free or discounted lab work for employee pets.
• Pet discounts on services and products.
• Pet food discount program.
• Quarterly Team Rewards Bonus Program.
• State veterinary technician license reimbursement.
• VTNE exam fee reimbursement.
• Professional development opportunities.
• Continuing education allowance.
• Uniform allowance.
• Six paid holidays (full-time only).
• Employee Assistance Program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed