Veterinary Receptionist - Hartfield, VA

Vetcor•Hartfield, VA

About The Position

Hartfield Animal Hospital is hiring a full-time Veterinary Receptionist to help create a welcoming, organized, and caring experience for clients and their pets. The receptionist is one of the first and last people clients interact with and supports the hospital’s front desk and patient-care coordination. The schedule is Monday through Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–1:00 PM; an additional half day will be determined at the time of hire. Salary is negotiable and based on experience. Veterinary or customer service experience is preferred but not required. The role suits someone who enjoys working with people and pets, communicates well, and can stay organized and helpful in a busy environment. Hartfield Animal Hospital describes its team as collaborative and supportive, with a daytime schedule and an early finish on Fridays.

Requirements

Excellent customer service and communication skills.
A friendly, professional, and compassionate approach to working with clients.
Strong organizational and multitasking skills.
Comfort managing phones, appointments, client questions, and competing priorities in a busy environment.
Attention to detail and ability to maintain accurate records.
Confidence using computers and learning new software and technology.
Ability to communicate effectively with clients and coworkers in person, by phone, and electronically.
A team-first attitude and willingness to ask for and offer help.
Patience, empathy, and professionalism when navigating difficult or emotional conversations.
A genuine love for animals and the people who care for them.
A sense of humor and willingness to join the occasional mid-day meme exchange.

Nice To Haves

Previous veterinary reception experience.
Previous customer service experience.

Responsibilities

Welcome clients and their pets and help create a positive experience when they arrive.
Answer incoming calls and assist clients with questions, scheduling, and general hospital information.
Schedule and confirm appointments and help maintain an organized daily flow.
Check clients and patients in and out efficiently.
Collect and process payments and maintain accurate client account information.
Update client and patient records accurately.
Communicate with veterinarians and the clinical team to help coordinate patient care.
Relay messages and information accurately and promptly.
Assist clients with prescription and food requests according to hospital procedures.
Communicate clearly and compassionately in routine and emotional situations.
Address client questions and concerns and escalate issues appropriately when needed.
Keep the reception area clean, welcoming, and organized.
Support teammates and help keep the front desk running smoothly.

Benefits

Competitive, flexible compensation based on skill set and future performance.
401(k) matching and Roth Retirement Savings Plan.
Flexible Spending Account for full-time employees.
529 Savings Plan.
Tuition support program.
Referral bonus program.
Health insurance, including medical, dental, and vision, for full-time employees.
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members, for full-time employees.
Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service; this benefit does not apply in states with paid family leave programs.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Pet discounts on services and products.
Pet food discount program.
Quarterly team rewards bonus program.
Professional development opportunities.
Continuing education allowance.
Uniform allowance.
Six paid holidays for full-time employees.
Employee Assistance Program.
Employee discount program.