Veterinary Receptionist - Hartfield, VA

Hartfield Animal Hospital • Hartfield, VA

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About The Position

Hartfield Animal Hospital is hiring a friendly, dependable Veterinary Receptionist to help create a welcoming, organized, and caring experience for clients and their pets. As one of the first and last people clients interact with, the receptionist supports the hospital’s busy front desk and helps keep daily operations moving smoothly. Veterinary or customer service experience is preferred but not required.

The schedule is Monday through Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–1:00 PM. An additional half day will be determined at the time of hire. Salary is negotiable and based on experience. The hospital describes a collaborative workplace where team members support one another, serve a large client base, and bring humor and shared interests to their work.

The role includes competitive, experience-based compensation and a range of financial, health, professional development, workplace, and lifestyle benefits. Hartfield Animal Hospital and Vetcor state that diversity, equity, and inclusion are core values, and that they are committed to an inclusive and equitable workplace where employees can be themselves, feel a sense of belonging, and reach their potential.

Requirements

• Excellent customer service and communication skills.
• A friendly, professional, and compassionate approach to working with clients.
• Strong organizational and multitasking skills.
• Comfort managing phones, appointments, client questions, and competing priorities in a busy environment.
• Attention to detail and ability to maintain accurate records.
• Confidence using computers and learning new software and technology.
• Ability to communicate effectively with clients and coworkers in person, by phone, and electronically.
• A team-first attitude and willingness to ask for help and offer help to teammates.
• Patience, empathy, and professionalism when navigating difficult or emotional conversations.
• A genuine love for animals and the people who care for them.
• A sense of humor and willingness to join occasional mid-day meme exchanges.

Nice To Haves

• Previous veterinary reception experience.
• Previous customer service experience.

Responsibilities

• Welcome clients and their pets and help create a positive experience from arrival.
• Answer incoming calls and assist clients with questions, scheduling, and general hospital information.
• Schedule and confirm appointments and help maintain an organized daily flow.
• Check clients and patients in and out efficiently.
• Collect and process payments and maintain accurate client account information.
• Update client and patient records accurately.
• Communicate with veterinarians and the clinical team to help coordinate patient care.
• Relay messages and information accurately and promptly.
• Assist clients with prescription and food requests according to hospital procedures.
• Provide clear, compassionate communication during routine and emotional situations.
• Address client questions and concerns and escalate issues appropriately when needed.
• Keep the reception area clean, welcoming, and organized.
• Support teammates and pitch in as needed to keep the front desk running smoothly.

Benefits

• Competitive pay with a flexible approach to compensation reflecting skill set and future performance.
• 401(k) matching and Roth Retirement Savings Plan.
• Flexible Spending Account for full-time employees.
• 529 Savings Plan.
• Tuition Support Program.
• Referral bonus program.
• Health insurance, including medical, dental, and vision, for full-time employees.
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members, for full-time employees.
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service; this benefit does not apply in states with paid family leave programs.
• Sick time and paid time off.
• Free or discounted lab work for employee pets.
• Pet discounts on services and products.
• Pet food discount program.
• Quarterly Team Rewards Bonus Program.
• Professional development opportunities.
• Continuing education allowance.
• Uniform allowance.
• Six paid holidays for full-time employees.
• Employee Assistance Program.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed