Veterinary Receptionist - Specialty
About The Position
BluePearl Pet Hospital is hiring a friendly, compassionate, and service-oriented Veterinary Receptionist for its new specialty hospital in Ellicott City, Maryland. The role focuses on welcoming clients, supporting exceptional veterinary care, and helping the hospital team provide a positive client experience. The position pays $19.50–$27.50 per hour, depending on experience and advancement through the company’s competency assessment tool. The receptionist assesses client needs upon arrival and observes patients’ general condition to help determine appropriate next steps. The role also involves organizing and prioritizing competing demands in a fast-paced hospital environment, managing appointments and client communications, handling financial transactions and maintaining accurate accounts, and coordinating aftercare arrangements with clients and external service providers. The position offers opportunities to work alongside specialty and emergency teams, access advanced medical resources, and participate in professional development and career growth. Applicants must have current, unrestricted authorization to work in the United States and must not require current or future employment-based visa sponsorship.
Requirements
- Compassionate, welcoming, and approachable demeanor with a strong commitment to exceptional client service.
- Strong organizational and multitasking skills, including the ability to prioritize competing demands in a fast-paced hospital environment.
- Excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and efficiently.
- Ability to assess client needs upon arrival and observe a patient’s general condition to help determine appropriate next steps.
- Experience handling financial transactions, including collecting deposits, processing payments, and maintaining accurate client accounts.
- Proactive approach to appointment management, including confirming upcoming visits and communicating accurate pre-appointment instructions.
- Ability to communicate compassionately and professionally while coordinating aftercare arrangements and pet remains.
- Current, unrestricted authorization to work in the United States without requiring future employment-based green-card sponsorship.
Responsibilities
- Welcome clients and provide compassionate, professional client service.
- Assess clients’ needs upon arrival and observe patients’ general condition to help determine appropriate next steps.
- Organize and prioritize competing demands in a fast-paced hospital environment.
- Confirm upcoming appointments and provide clients with accurate pre-appointment instructions.
- Collect deposits, process payments, and maintain accurate client accounts.
- Coordinate aftercare arrangements and pet remains with clients and external service providers.
Benefits
- Medical, dental, and vision coverage.
- 401(k).
- Paid time off.
- Paid parental leave.
- Annual continuing education allowance, free training, and access to more than 2,000 medical journals.
- Licensure, VTNE, and VTS support.
- Company-paid disability coverage.
- Mental health support, including 12 free therapy sessions annually.
- Pet insurance.
- Associate discounts.
- Scrub allowance.
- Referral bonuses.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
