Veterinary Receptionist
About The Position
BluePearl Pet Hospital is hiring a Veterinary Receptionist (Client Service Coordinator) for its Olympia, Washington hospital. Prior veterinary medicine experience is required. The role is the first point of contact for clients and is responsible for providing a warm, professional, compassionate experience, including during emotionally difficult situations. The position pays $21–$27 per hour, depending on experience and competency-system leveling. The schedule is weekdays during the day, with occasional weekend availability. The role includes welcoming clients, assessing their and their pets’ immediate needs, directing emergency arrivals, responding to calls and visitors, confirming appointments and sharing preparation information, and supporting clients who are grieving. The receptionist also coordinates with service agencies during the handling of pet remains to ensure the process is complete, accurate, and compassionate. BluePearl offers pet insurance and associate discounts on pet treatments, procedures, and food; career development and leadership programs; continuing education resources; and health and well-being resources. This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must have unrestricted current authorization to work in the United States and must not require future sponsorship for an employment-based green card.
Requirements
- Prior veterinary medicine experience.
- Unrestricted, current authorization to work in the United States, with no need for future sponsorship for an employment-based green card.
Responsibilities
- Greet clients warmly and professionally when they enter the hospital.
- Listen compassionately and communicate clearly, slowly, and calmly in person and by telephone.
- Assess each arriving client’s immediate needs and the pet’s general condition.
- Determine whether an emergency arrival requires “stat” or standard emergency handling.
- Respond to non-patient calls and visitors and connect them with the appropriate team member.
- Confirm appointments in advance and provide accurate information about preparing pets for appointments.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Coordinate with service agencies during the handling of pet remains, ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance.
- Associate discounts on pet treatments, procedures, and food.
- Talent development programs and leadership workshops.
- Annual continuing education allowance and free continuing education sessions.
- BluePearl University training and access for clinicians to more than 2,000 medical journals.
- Health and well-being resources addressing stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
