Veterinary Receptionist - Houston, TX

Memorial Veterinary Pet Care Hospital • Houston, TX

1d • Onsite

About The Position

Memorial Veterinary Pet Care Hospital is seeking a Full-Time or Part-Time Veterinary Receptionist to join their friendly and dedicated team. This is a multi-doctor practice serving pets and their families throughout Houston, with patients of many different species. The hospital has a warm, family-oriented atmosphere built around a shared love of animals and a genuine desire to help the pets in our community. As a Veterinary Receptionist, you will be one of the first people our clients meet and a vital part of the experience they have with our hospital. The role involves welcoming clients and patients, serving as a primary point of contact, answering calls and emails, scheduling appointments, gathering patient information, triaging concerns, communicating with the medical team, checking clients in and out, processing payments, maintaining records, coordinating with the veterinary team, communicating hospital policies, managing client expectations, protecting confidentiality, maintaining a clean reception area, and providing outstanding customer service. Previous veterinary reception experience is preferred but not required; customer service, administrative, or front-desk experience is a plus. Key attributes include a warm, welcoming, and professional demeanor, excellent communication and listening skills, the ability to remain calm in emotional situations, strong organizational and multitasking skills, attention to detail, confidence with payments, a willingness to learn, dependability, a positive and flexible attitude, and compassion for animals and their owners.

Requirements

• Previous veterinary reception experience preferred but not required
• Customer service, administrative, or front-desk experience is a plus
• A warm, welcoming, and professional demeanor
• Excellent verbal and written communication skills
• Strong listening and relationship-building abilities
• Comfort communicating by phone, email, and in person
• The ability to remain calm and compassionate during emotional situations
• Strong organizational and time-management skills
• The ability to multitask and shift priorities in a busy hospital environment
• Careful attention to detail and accurate recordkeeping habits
• Confidence handling payments and discussing invoices
• A willingness to learn veterinary terminology, hospital systems, and patient-care processes
• Dependability and a commitment to providing consistent client support
• A positive, flexible, and team-focused attitude
• Compassion for animals and the people who care for them
• A desire to deliver outstanding customer service
• The willingness to receive training and continue growing professionally

Responsibilities

• Welcome clients and patients with warmth, professionalism, and a friendly attitude
• Serve as a primary point of contact for clients by phone, email, and in person
• Answer incoming calls and respond to client questions
• Monitor and respond to hospital emails
• Schedule appointments accurately and efficiently
• Gather information about patients' needs and determine the appropriate next steps
• Help triage client concerns by scheduling appointments or relaying information to the medical team
• Communicate urgent concerns promptly to veterinarians and clinical team members
• Check clients and patients in for appointments
• Complete the checkout process and collect payments
• Review invoices and answer basic billing questions
• Maintain accurate client and patient information
• Update medical records and document client communications
• Coordinate with veterinarians, technicians, and assistants to support an efficient workflow
• Communicate hospital policies, appointment instructions, and veterinarian-approved information clearly
• Help manage client expectations during busy periods
• Protect client confidentiality and handle sensitive information professionally
• Maintain a clean, organized, and welcoming reception area
• Provide outstanding customer service throughout every client interaction
• Support teammates and assist with additional administrative duties as needed

Benefits

• Competitive compensation
• 401(k) matching
• Roth retirement savings
• Flexible spending options for eligible full-time employees
• Tuition support for eligible full-time employees
• Referral bonuses
• Medical, dental, and vision insurance for eligible full-time employees
• Supplemental coverage for eligible full-time employees
• Paid parental leave for eligible employees
• Paid time off
• Employee pet care benefits
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays for eligible full-time employees
• Employee Assistance Program
• Employee discounts
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program
• 529 Savings Plan
• Training and support for candidates who are new to veterinary reception
• Opportunities to expand your veterinary knowledge and client service skills
• Full-time and part-time opportunities
• Family-oriented workplace culture
• Supportive and collaborative team environment
• Opportunities to work with many different species
• Meaningful work serving pets and families throughout Houston
• A workplace that values compassion, learning, and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed