Veterinary Receptionist - McKinney, TX

Cross Timbers Veterinary Center and Boarding Facility•McKinney, TX

1d•Onsite

About The Position

Cross Timbers Veterinary Center and Boarding Facility is seeking a friendly, dependable, and motivated Full-Time Customer Service Representative/Receptionist to join their team. This position is ideal for someone who enjoys helping people, loves animals, and thrives in a busy environment where every day brings something new. The customer service team plays an essential role in creating a positive experience for every client and patient who visits the hospital or boarding facility. From answering the phone and coordinating appointments to welcoming families and supporting daily operations, the representative will help keep communication clear, organized, and compassionate. Previous customer service experience is a plus, and veterinary experience is preferred. The ideal candidate shares the company's commitment to patient care, client service, teamwork, and a healthy work-life balance.

Requirements

Previous customer service experience is a plus
Previous veterinary reception or animal care experience is preferred
A genuine interest in helping people and animals
A friendly, positive, and approachable personality
Excellent verbal and written communication skills
Strong listening and problem-solving abilities
The ability to remain calm and professional in a busy environment
Confidence managing multiple phone calls, messages, and responsibilities
Strong organizational and time-management skills
Careful attention to detail and accurate recordkeeping habits
Comfort using computers, scheduling systems, and office equipment
The ability to communicate effectively with clients and coworkers
Compassion and patience during difficult or emotional situations
Dependability and consistent attendance
A flexible and team-oriented approach to work
A commitment to outstanding client service and patient care
Willingness to learn and continue developing professionally
Availability to work required weekend and holiday shifts
A sense of humor and the confidence to show up as your awesome self

Responsibilities

Welcome clients and patients with warmth, professionalism, and a helpful attitude
Serve as a primary point of contact for clients by phone and in person
Answer incoming calls and respond to client questions efficiently
Record, route, and follow up on messages for veterinarians and support staff
Schedule veterinary appointments, procedures, and boarding reservations
Check patients and boarding guests in and out
Confirm appointments and communicate preparation or arrival instructions
Maintain accurate client, patient, and reservation information
Coordinate communication between clients, veterinarians, technicians, assistants, and boarding staff
Help clients understand hospital procedures, policies, and available services
Review invoices and process payments accurately
Provide receipts and assist with basic billing questions
Maintain confidentiality of client and patient information
Help manage client expectations during busy or unexpected situations
Respond compassionately during emotional or stressful conversations
Maintain a clean, organized, and welcoming reception area
Assist with administrative tasks and daily opening or closing procedures
Support teammates and contribute to a positive, efficient work environment
Provide excellent service during weekday, weekend, and holiday shifts
Help ensure every client and pet receives attentive, respectful care