Veterinary Receptionist - Anna, TX
About The Position
Cold Springs Animal Hospital is seeking a Part-Time Veterinary Receptionist to join their team. This role is ideal for someone who enjoys helping people, loves animals, and wants to play an important role in creating a welcoming and supportive hospital experience. The hospital is committed to providing excellent care for pets while empowering team members to share ideas, take initiative, and make a meaningful difference. This position offers a flexible, two- to three-day schedule with no nights, on-call shifts, or holiday hours, supporting a healthy work-life balance. The team values empathy, learning, and personal growth, and encourages asking for help and offering assistance.
Requirements
- Previous veterinary reception or customer service experience preferred
- Excellent verbal and written communication skills
- A welcoming, professional, and compassionate demeanor
- Strong customer service and relationship-building abilities
- The ability to multitask and prioritize responsibilities
- Confidence working in a busy and occasionally emotional environment
- Strong organizational skills and careful attention to detail
- Comfort learning veterinary terminology, hospital procedures, and scheduling systems
- Dependability and a commitment to providing consistent client support
- Empathy for clients, patients, teammates, and yourself
- A willingness to ask for help when needed and offer assistance to others
- An interest in continued learning and professional growth
- A positive, flexible, and team-focused attitude
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer incoming calls and respond to client questions
- Schedule appointments accurately and efficiently
- Check clients and patients in and out of the hospital
- Maintain complete and accurate client and patient information
- Process payments and explain invoices when appropriate
- Communicate appointment information, hospital policies, and veterinarian-approved instructions
- Coordinate with veterinarians, technicians, and assistants to support an efficient appointment flow
- Provide updates to clients and help manage expectations during busy periods
- Assist with reminders, follow-up communication, and administrative tasks
- Maintain an organized, clean, and welcoming reception and lobby area
- Protect client confidentiality and handle sensitive information professionally
- Help create a positive experience for every client and patient
- Support teammates and contribute to smooth daily hospital operations
Benefits
- Competitive compensation
- 401(k) matching
- Roth retirement savings
- Flexible spending options
- Tuition support
- Referral bonuses
- Medical, dental, and vision insurance
- Supplemental coverage
- Paid parental leave for eligible employees
- Paid time off
- Employee pet care benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Flexible scheduling
- Two- to three-day work weeks
- No nights, on-call shifts, or holiday hours
- Employee Assistance Program
- Employee discounts
- Regular lunch breaks
- Occasional coffee runs, team meals, and ice cream parties
- Free or discounted laboratory work for employee pets
- Pet discounts on services and products
- Pet food discount program
- 529 Savings Plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
