Veterinary Receptionist - Austin, TX
About The Position
Austin Veterinary Diagnostic Hospital is seeking a compassionate, dependable Client Relationship Specialist to join our exceptional team. Located in the beautiful Texas Hill Country, our hospital brings advanced diagnostics, specialty services, and routine veterinary care together under one roof. From CT scans and ultrasound to endoscopy, arthroscopy, advanced dentistry, and a fully equipped in-house laboratory, we're committed to providing comprehensive care and an outstanding experience for every client and patient. As the first and last person our clients interact with, you'll play a vital role in creating a welcoming, supportive experience while helping our hospital operate smoothly every day. If you enjoy helping people, love animals, and thrive in a fast-paced environment, we'd love to meet you.
Requirements
- At least two years of customer service experience
- Excellent verbal and written communication skills
- A friendly, patient, and compassionate attitude
- Strong organizational and multitasking abilities
- Excellent conflict resolution and problem-solving skills
- A positive, team-oriented work ethic
- Ability to learn quickly and work independently
- Availability to work evenings and weekends as needed
Nice To Haves
- Veterinary reception experience preferred
- Familiarity with veterinary medical terminology is preferred
Responsibilities
- Deliver exceptional customer service to clients and their pets
- Answer phone calls, text messages, and emails professionally and compassionately
- Schedule appointments, procedures, and diagnostic services accurately
- Welcome clients and patients while managing check-in and check-out efficiently
- Facilitate communication between clients and the medical team
- Maintain accurate client, patient, and medical records within the practice management system
- Process payments, collect deposits, and follow up on outstanding balances
- Help resolve client concerns with professionalism and empathy
- Maintain a clean, organized, and welcoming reception and lobby area
- Assist with additional administrative duties as needed
Benefits
- Competitive compensation
- 401(k) matching
- Roth retirement savings
- Flexible spending options
- Tuition support
- Referral bonuses
- Medical, dental, and vision insurance
- Supplemental coverage
- Paid parental leave
- Generous paid time off
- Employee pet care benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
