Veterinary Receptionist - Austin, TX

Vetcor•Austin, TX

3d•Onsite

About The Position

North Austin Animal Hospital is seeking an experienced Veterinary Receptionist to join their team. This role is crucial in creating an exceptional experience for clients and patients. The hospital emphasizes a supportive team environment, outstanding patient care, and exceptional client service, with opportunities for learning and career growth. The ideal candidate is motivated, compassionate, and enjoys working in a collaborative setting.

Requirements

Previous veterinary reception experience preferred
Strong customer service and communication skills
Critical thinking, curiosity, and a positive, can-do attitude
Professionalism and reliability in a fast-paced environment
Excellent organizational skills and attention to detail
Confidence using computers and learning veterinary software
Ability to multitask while maintaining accuracy and compassion
Team-first mindset with a willingness to jump in wherever needed
Genuine passion for helping pets and the people who love them

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion
Answer multi-line phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and efficiently manage a multi-doctor appointment schedule
Check clients and patients in and out while maintaining accurate records
Process invoices, collect payments, and review treatment estimates with clients
Communicate clearly with clients regarding appointments, hospital services, and follow-up care
Maintain a clean, organized, and welcoming reception area
Work closely with doctors, technicians, assistants, and fellow receptionists to keep the hospital running smoothly
Deliver an exceptional client experience during both routine and emotional visits

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage with supplemental options
Up to three weeks of paid parental leave
Generous PTO
Employee pet discounts
Quarterly team bonuses
Continuing education allowance
Professional development opportunities
Uniform allowance
Six paid holidays
Employee Assistance Program
Employee discount program
Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Supplemental insurance (accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance) (full-time only)
Free or discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program