Veterinary Receptionist

American Veterinary Group•Naples, FL

11d•Onsite

About The Position

The Veterinary Receptionist provides front-of-house support and helps deliver outstanding patient care and client service in a fast-paced, multi-doctor animal hospital. Daily duties vary and may include answering phone calls, scheduling appointments, greeting clients, maintaining hospital-required paperwork, and reviewing invoices or discharge instructions. The position requires clear communication and organizational skills, regular on-site presence, and the ability to support time-sensitive patient care and collaborate with clinical teams.

Requirements

Prior customer service experience.
Clear communication and organizational skills.
Professionalism, dependability, positive communication, and the ability to multitask in a hands-on environment.
Compassion and a caring attitude.
Ability to work individually and as part of a team.
Self-starter who can complete daily tasks without constant direction.
Ability to lift 40 lbs.
Regular on-site presence is an essential function of the role.
Willingness to work flexible hours, including weekends.

Nice To Haves

Energetic people-and-pet orientation.
Excellent work ethic and social skills.

Responsibilities

Answer phone calls.
Schedule appointments.
Greet clients.
Maintain hospital-required paperwork.
Review invoices or discharge instructions.
Support patient care and respond to time-sensitive needs through in-person attendance.
Collaborate with clinical teams and help maintain the safety and well-being of patients, clients, and staff.