Veterinary Receptionist - Houston, TX

Vetcor•Houston, TX

3d•Onsite

About The Position

Memorial Veterinary Pet Care Hospital is seeking a Full-Time or Part-Time Veterinary Receptionist to join their friendly and dedicated team. This is a multi-doctor practice serving pets and their families throughout Houston, with patients of many different species. The hospital fosters a warm, family-oriented atmosphere built around a shared love of animals and a genuine desire to help the pets in the community. As a Veterinary Receptionist, you will be one of the first people clients meet and a vital part of their experience with the hospital. The role is described as more than just a front-desk position, playing a vital role in connecting clients with care, supporting the medical team, and ensuring smooth hospital operations. The position offers opportunities to work with many species, learn, build confidence, and expand knowledge of veterinary care. Veterinary experience is preferred but not required, with training provided for the right candidate who is willing to learn, connect with people, and help pets and their families.

Requirements

Previous veterinary reception experience preferred but not required
Customer service, administrative, or front-desk experience is a plus
A warm, welcoming, and professional demeanor
Excellent verbal and written communication skills
Strong listening and relationship-building abilities
Comfort communicating by phone, email, and in person
The ability to remain calm and compassionate during emotional situations
Strong organizational and time-management skills
The ability to multitask and shift priorities in a busy hospital environment
Careful attention to detail and accurate recordkeeping habits
Confidence handling payments and discussing invoices
A willingness to learn veterinary terminology, hospital systems, and patient-care processes
Dependability and a commitment to providing consistent client support
A positive, flexible, and team-focused attitude
Compassion for animals and the people who care for them
A desire to deliver outstanding customer service
The willingness to receive training and continue growing professionally

Responsibilities

Welcome clients and patients with warmth, professionalism, and a friendly attitude
Serve as a primary point of contact for clients by phone, email, and in person
Answer incoming calls and respond to client questions
Monitor and respond to hospital emails
Schedule appointments accurately and efficiently
Gather information about patients' needs and determine the appropriate next steps
Help triage client concerns by scheduling appointments or relaying information to the medical team
Communicate urgent concerns promptly to veterinarians and clinical team members
Check clients and patients in for appointments
Complete the checkout process and collect payments
Review invoices and answer basic billing questions
Maintain accurate client and patient information
Update medical records and document client communications
Coordinate with veterinarians, technicians, and assistants to support an efficient workflow
Communicate hospital policies, appointment instructions, and veterinarian-approved information clearly
Help manage client expectations during busy periods
Protect client confidentiality and handle sensitive information professionally
Maintain a clean, organized, and welcoming reception area
Provide outstanding customer service throughout every client interaction
Support teammates and assist with additional administrative duties as needed