Veterinary Receptionist - Colleyville, TX

Vetcor • Colleyville, TX

3d • Onsite

About The Position

Colleyville Animal Clinic is seeking an upbeat and energetic Full-Time Veterinary Receptionist to join our established practice. We are proud to provide high-quality medicine and exceptional service in a comfortable environment where wonderful clients, talented doctors, and a fantastic support team work together to deliver the best possible care. As an AAHA-accredited veterinary clinic, we are committed to maintaining high standards throughout every part of the patient and client experience. Our reception team plays an essential role in that commitment by creating a welcoming first impression, coordinating appointments, supporting communication, and helping each hospital visit run smoothly. We are looking for a highly motivated individual who can balance efficiency with empathy, communicate professionally, and remain composed in a busy veterinary setting.

Requirements

• Previous veterinary reception experience preferred
• Experience in customer service, hospitality, healthcare, or a busy front-office setting is a plus
• Familiarity with Cornerstone Veterinary Software is preferred but not required
• Excellent verbal and written communication skills
• A friendly, upbeat, and energetic personality
• A strong commitment to client satisfaction
• Genuine compassion and care for animals
• The ability to communicate professionally with clients and coworkers
• Confidence handling difficult or emotional conversations
• The ability to remain calm and poised in stressful situations
• Strong organizational and time-management skills
• The ability to manage multiple calls, messages, and responsibilities
• Careful attention to detail and accurate recordkeeping habits
• Confidence processing payments and completing financial procedures
• Dependability and consistent attendance
• The ability to work effectively in a fast-paced veterinary environment
• A positive, flexible, and team-oriented attitude
• Availability to work two Saturday shifts each month

Responsibilities

• Welcome clients and patients with warmth, professionalism, and a positive attitude
• Serve as a primary point of contact for clients by phone and in person
• Answer and manage multiple incoming phone calls efficiently
• Record, route, and follow up on client messages
• Schedule appointments, procedures, surgeries, and boarding reservations
• Check patients in and out for appointments, surgery, and boarding
• Maintain accurate client and patient information in Cornerstone Veterinary Software
• Create and update appointments within the hospital's scheduling system
• Communicate appointment instructions and hospital policies clearly
• Coordinate with veterinarians, technicians, assistants, and boarding team members
• Help maintain an efficient flow of information throughout the hospital
• Process payments accurately and provide receipts
• Review invoices and respond to basic client questions
• Perform end-of-day financial and administrative procedures
• Protect confidential client and patient information
• Help manage client expectations during busy periods
• Maintain a clean, organized, and welcoming reception area
• Provide compassionate service during routine, urgent, and emotional situations
• Support teammates and assist with other administrative responsibilities as needed

Benefits

• Competitive compensation
• Production bonuses
• 401(k) matching
• Roth retirement savings
• Flexible spending options
• Tuition support
• Referral bonuses
• Medical, dental, and vision insurance
• Supplemental coverage
• Paid parental leave for eligible employees
• Paid time off
• Employee pet care benefits
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Employee Assistance Program
• Employee discounts
• Periodic staff lunches
• A comfortable workplace
• A supportive team committed to work-life balance
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program
• Training and support with Cornerstone Veterinary Software
• Opportunities to expand veterinary knowledge and client service skills
• Supportive and collaborative hospital culture
• Consistent hospital hours
• Meaningful work helping pets and their families
• Opportunities to build lasting client relationships
• A team that values communication, compassion, and professional excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed