Veterinary Receptionist - Colleyville, TX

Colleyville Animal Clinic•Colleyville, TX

5d•Onsite

About The Position

Colleyville Animal Clinic is seeking an upbeat and energetic Full-Time Veterinary Receptionist to join our established practice. We are proud to provide high-quality medicine and exceptional service in a comfortable environment where wonderful clients, talented doctors, and a fantastic support team work together to deliver the best possible care. As an AAHA-accredited veterinary clinic, we are committed to maintaining high standards throughout every part of the patient and client experience. Our reception team plays an essential role in that commitment by creating a welcoming first impression, coordinating appointments, supporting communication, and helping each hospital visit run smoothly. We are looking for a highly motivated individual who can balance efficiency with empathy, communicate professionally, and remain composed in a busy veterinary setting.

Requirements

Previous veterinary reception experience preferred
Experience in customer service, hospitality, healthcare, or a busy front-office setting is a plus
Familiarity with Cornerstone Veterinary Software is preferred but not required
Excellent verbal and written communication skills
A friendly, upbeat, and energetic personality
A strong commitment to client satisfaction
Genuine compassion and care for animals
The ability to communicate professionally with clients and coworkers
Confidence handling difficult or emotional conversations
The ability to remain calm and poised in stressful situations
Strong organizational and time-management skills
The ability to manage multiple calls, messages, and responsibilities
Careful attention to detail and accurate recordkeeping habits
Confidence processing payments and completing financial procedures
Dependability and consistent attendance
The ability to work effectively in a fast-paced veterinary environment
A positive, flexible, and team-oriented attitude
Availability to work two Saturday shifts each month

Responsibilities

Welcome clients and patients with warmth, professionalism, and a positive attitude
Serve as a primary point of contact for clients by phone and in person
Answer and manage multiple incoming phone calls efficiently
Record, route, and follow up on client messages
Schedule appointments, procedures, surgeries, and boarding reservations
Check patients in and out for appointments, surgery, and boarding
Maintain accurate client and patient information in Cornerstone Veterinary Software
Create and update appointments within the hospital's scheduling system
Communicate appointment instructions and hospital policies clearly
Coordinate with veterinarians, technicians, assistants, and boarding team members
Help maintain an efficient flow of information throughout the hospital
Process payments accurately and provide receipts
Review invoices and respond to basic client questions
Perform end-of-day financial and administrative procedures
Protect confidential client and patient information
Help manage client expectations during busy periods
Maintain a clean, organized, and welcoming reception area
Provide compassionate service during routine, urgent, and emotional situations
Support teammates and assist with other administrative responsibilities as needed