Overnight Veterinary Receptionist
About The Position
Veterinary Emergency Referral Center (VERC) is seeking a Veterinary Receptionist to join our overnight team. This role is ideal for someone with veterinary customer service or hospitality experience who enjoys helping clients, coordinating communication, and staying organized in a fast-paced emergency veterinary hospital. As a Veterinary Receptionist, you’ll play an important role in supporting clients during stressful situations, coordinating with medical teams, and helping ensure pets receive timely care. Our team values compassionate service, continued learning, and staying current with advances in veterinary medicine.
Requirements
- High school diploma or equivalent.
- At least two years of veterinary customer service, veterinary reception, or hospitality experience.
- Strong verbal and written communication skills.
- Professional, compassionate approach to client service, including experience handling difficult or stressful interactions.
- Attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Proficiency with computers, phone systems, appointment scheduling, records, and client communications.
- Flexibility and adaptability in a changing emergency hospital environment.
- Fluent English speaking and reading skills required.
Nice To Haves
- Basic understanding of veterinary environments, terminology, and hospital protocols preferred.
Responsibilities
- Provide welcoming, compassionate, and professional customer service to clients and their pets.
- Answer and manage a busy multi-line phone system.
- Schedule appointments across hospital departments and assist with client check-in and checkout.
- Coordinate with referring veterinary hospitals to ensure patient records are requested, received, and forwarded appropriately.
- Serve as a communication link between clients, veterinarians, Veterinary Technicians, and other hospital team members.
- Help clients navigate emergency visits and specialty referrals with clear, timely communication.
- Support clients through difficult or emotional situations with empathy, patience, and professionalism.
- Respond to client concerns and help de-escalate challenging interactions respectfully.
- Maintain accurate client information, appointment details, and related records.
- Assist with general reception and administrative duties to support daily hospital operations.
Benefits
- Medical, dental, and vision insurance
- Paid time off (PTO)
- 401(k) retirement plan
- Uniform allowance
- Employee discount
- Disability insurance
- Life insurance
- Continuing education support
- Career development and growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
