Veterinary Receptionist - Overnight

Animal Clinic Northview•North Ridgeville, OH

About The Position

Animal Clinic Northview is hiring a full-time Veterinary Receptionist for an overnight schedule at its North Ridgeville, Ohio location. The schedule is Sunday through Wednesday, 9 p.m. to 7 a.m. (four 10-hour shifts). Pay is $15.00 per hour, with a shift differential for hours worked between 9:30 p.m. and 7:30 a.m., listed at $22.95 per hour. Veterinary Receptionists support the client experience and may work across patient flow, client greeting and front desk duties, and billing. Team members are cross-trained to provide flexible support throughout the hospital based on operational needs and individual strengths. The role involves welcoming clients and patients, supporting appointments and admissions, performing reception and administrative tasks, assisting with billing, coordinating client needs, and maintaining welcoming, organized work areas. The receptionist collaborates with veterinarians, technicians, and other team members to provide seamless care and service.

Requirements

Strong customer service skills and a friendly, professional, welcoming demeanor.
Excellent communication, organization, and attention-to-detail skills.
Ability to multitask and prioritize effectively in a fast-paced veterinary environment.
Comfort working with clients, handling administrative tasks, and learning multiple reception functions.
Aptitude for accurate recordkeeping, data entry, and financial transactions.
Compassion for patients and clients and commitment to exceptional service.
Ability to safely handle and restrain pets with appropriate assistance when needed.
Reliable attendance and flexibility to work evenings, weekends, and holidays as required.
Positive attitude and commitment to teamwork, collaboration, and continuous learning.

Responsibilities

Deliver a positive client and patient experience through front-of-house and reception support.
Welcome clients and patients and provide outstanding customer service.
Support patient flow by preparing exam rooms, obtaining patient weights, collecting appointment information, and assisting with admissions and discharges.
Perform reception and administrative duties, including scheduling support, document processing, medical record maintenance, and communication with clients and team members.
Assist with billing and payment-related activities, ensuring accurate and efficient financial transactions.
Coordinate medication pickups, surgery admissions, and other client service needs.
Maintain clean, organized, and professional lobby, exam room, and reception areas.
Respond calmly and efficiently in fast-paced, urgent, or emergency situations.
Cross-train in client greeting, billing, and patient flow functions to support hospital operations.
Collaborate with doctors, technicians, and fellow team members to provide seamless care and service.