Veterinary Receptionist - Mid Shift

BluePearl Vet, LLC•Middletown Township, PA

23d•$18 - $29•Onsite

About The Position

BluePearl Pet Hospital in Levittown, PA is hiring an extraordinary Veterinary Receptionist. Veterinary Client Service experience preferred. This position requires an excellent customer service professional who can function calmly and compassionately in situations that can be very emotional and difficult for our clients. As a Veterinary Receptionist, you are the first BluePearl Associate that the client sees and will ensure that each client receives the care and attention that they need.

Requirements

Veterinary Client Service experience preferred.
Excellent customer service skills.
Ability to function calmly and compassionately in emotional and difficult situations.

Nice To Haves

Peers turn to you for advice, guidance, comfort, and support.
Looking for an opportunity to work with some of the greatest veterinary medicine professionals.

Responsibilities

Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
Offer a friendly smile, strong eye contact and an approachable demeanor.
Be a compassionate listener.
Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
Determine whether an emergency arrival is a “stat” versus “standard” emergency.
Respond to non-patient calls or visitors and connect them to the appropriate team member.
Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.