Veterinary Receptionist, Western Veterinary Specialist & Emergency Centre
VCA Animal Hospitals•Calgary, AB
•Onsite
About The Position
Western Veterinary Specialist & Emergency Centre is currently welcoming a full-time Veterinary Reception Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!
Requirements
- No experience with animals, no problem, so long as you love pets!
Nice To Haves
- Previous customer service or front desk experience in hospitality is an asset!
Responsibilities
- Create a warm and welcoming environment for our patients and pet parents
- Ability to answer a multiline phone system and track and schedule appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
- General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
- Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Benefits
- RRSP Employer 5 % Match Program
- Student Loan - Ask us more!
- A caring culture of Wellness and Appreciation!
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
- Competitive wages and health/dental benefits!
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
