Veterinary Receptionist - Mead, WA

Vetcor•Mead, WA

About The Position

Mt. Spokane Veterinary Hospital is hiring a full-time Veterinary Receptionist for its five-doctor practice in Mead, Washington. The receptionist is a welcoming first point of contact for clients and supports the hospital’s commitment to patient care and exceptional customer service. The team cross-trains and mentors staff, with opportunities for professional growth in a supportive, collaborative workplace. The role has a four-day work week with rotating Saturdays. There are no night shifts, on-call shifts, after-hours emergencies, or holiday hours. The hospital describes its scheduling approach as flexible and supportive of work-life balance.

Requirements

High school diploma or equivalent.
Experience in animal care, client service, and reception.
Excellent communication skills.
Knowledge of and comfort using medical abbreviations.
A positive attitude that contributes to a positive work environment.
Passion for pets and veterinary care.
Availability for rotating Saturdays.
Ability to stand or sit for extended periods.

Responsibilities

Greet clients warmly, answer phones, take messages, and respond to client questions.
Learn the practice’s services and treated species, and recommend appropriate services for pets.
Distinguish routine from emergency cases, prioritize cases, and alert the medical team.
Provide accurate information about infectious and common zoonotic diseases, including prevention and reducing transmission.
Maintain accurate medical records and filing systems.
Handle cash transactions, invoicing, and deposits.
Continue developing professionally and encourage teammates’ growth.

Benefits

Competitive pay and compensation that reflects skills and future performance.
401(k) matching and a Roth Retirement Savings Plan.
Flexible Spending Account for full-time employees.
529 Savings Plan.
Tuition support.
Referral bonuses.
Medical, dental, and vision insurance for full-time employees.
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members; full-time only.
Up to three weeks of full pay for the birth or adoption of a child after one year of service for full-time employees, subject to the stated limitation in states with paid family leave programs.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Pet discounts on services and products, and a pet food discount program.
Quarterly team rewards bonus program.
Professional development opportunities and continuing education allowance.
Uniform allowance.
Six paid holidays for full-time employees.
Employee Assistance Program.
Employee discount program.