Veterinary Receptionist/CSR
About The Position
Labahn Veterinary Hospital is seeking a friendly, organized, and compassionate Veterinary Customer Service Representative/Receptionist to serve as one of the first points of contact for clients and help the hospital operate smoothly. The role focuses on creating a welcoming client experience while supporting accurate, efficient daily operations and quality veterinary care. The receptionist welcomes clients and patients, manages incoming communications, schedules appointments, checks clients in and out, processes payments, and assists with administrative work and patient records. The role also involves providing discreet emotional support to clients during difficult situations and communicating clearly with clients and veterinary team members. The position is based in a veterinary hospital environment where staff may encounter unpleasant odors and noises, animal waste, bites, scratches, and contagious diseases. Training and career development opportunities include virtual learning, hands-on training, interactive development opportunities, and continued education. Labahn Veterinary Hospital is part of Alliance Animal, a network of veterinary hospitals across America.
Requirements
- A compassionate, calm, and team-oriented attitude with a genuine interest in helping people and animals.
- Strong verbal and written communication skills.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Computer proficiency, attention to detail, and the ability to learn new systems and processes.
- A self-starter mindset and desire to continue learning and growing professionally.
- Ability to follow tasks through to completion and work to improve processes.
- Comfort working in a veterinary hospital environment where unpleasant odors, noises, animal waste, bites, scratches, and contagious diseases may be encountered.
Nice To Haves
- Fluency in Spanish is desired, especially in reading, writing, and speaking.
- Experience in customer service, cashier work, and a fast-paced environment.
Responsibilities
- Welcome clients and patients professionally and warmly, and maintain a clean, organized, inviting reception area.
- Answer incoming phone calls, text messages, faxes, and emails; respond to questions and direct client concerns to the appropriate veterinary team member.
- Schedule appointments to support daily workflow and the veterinary team's needs.
- Check clients in and out, take payments, and assist with administrative tasks.
- Collect and update customer and patient information for accurate communication and record keeping.
- Provide compassionate, discreet emotional support to clients during stressful or difficult situations.
- Communicate professionally with veterinarians, veterinary assistants, and fellow team members.
- Help clients navigate veterinary visits by providing clear information and ensuring their questions reach the appropriate team member.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Liability insurance
- 401(k)
- 401(k) matching
- Life and supplemental insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Employee Assistance Program
- Paid vacation and sick time for all employees
- Paid bereavement program
- Paid parental leave program
- Competitive compensation
- Continuing education allowance for licensed, registered, or certified roles
- Tuition reimbursement for any AVMA-accredited veterinary technology program
- Career development opportunities
- Referral bonus program for most positions
- Additional benefits may include personal pet discounts, holiday pay, uniform allowance, and bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
