Veterinary Receptionist / Client Service Representative
About The Position
Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. In this fast-paced, team-focused role, the employee will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and provide clients with essential information about hospital services. Pine Woods Animal Hospital is a progressive, 7-doctor practice with a close-knit, long-tenured team and a strong community reputation. Its two-building campus includes a Wellness Center and a Surgery & Rehabilitation Center, offering services such as acupuncture, rehabilitation therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery. The receptionist works alongside LVTs, experienced assistants, and collaborative doctors in a hospital that prioritizes efficiency, communication, and high-quality care. This is a full-time position with a flexible schedule offering different shift times and durations. Availability is needed Monday through Friday and for rotating Saturday shifts from 8 a.m. to 12 p.m.; employees typically work one to two Saturdays per month. Compensation is $17–$19 per hour for each hour worked.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
- Availability Monday through Friday and for rotating Saturday shifts from 8 a.m. to 12 p.m.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience working with veterinary practice management software, especially Avimark.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system and in-person client interactions.
- Process transactions and maintain financial records accurately.
- Provide clients with essential information about hospital services.
- Collaborate with the veterinary team in a fast-paced customer service environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
- Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
