Veterinary Practice Supervisor

Animal Outpatient Specialty Network • Round Rock, TX

7d • $28 - $40

About The Position

Animal Outpatient Specialty Network (AOSN) brings together leading veterinary specialty brands to provide coordinated specialty care through a network of more than 60 primary locations, satellite clinics, and over 100 board-certified specialty DVMs and service lines. AOSN focuses on excellence in clinical care, research, education, and residency training. The Practice Supervisor oversees administrative and leadership activities while contributing to daily practice operations, with approximately 40% of the role focused on administrative and leadership responsibilities and 60% on direct support of patients and clients. Veterinary experience is required; multi-specialty experience is preferred.

Requirements

• Veterinary experience is required.
• College or college-equivalent education as required to become a Registered Veterinary Technician.
• Dependable attendance.
• Ability to lift 40 pounds.
• Willingness to work long or irregular hours under pressure conditions.
• Ability to walk, bend, stand, squat, or reach constantly during a minimum 8-hour day.

Nice To Haves

• Multi-specialty veterinary experience.

Responsibilities

• Supervise technician and front desk staff, including scheduling, training, development, hiring, performance evaluations, salary reviews, disciplinary actions, and timely payroll processing.
• Collaborate with stakeholders to streamline patient admission, clinical workflows, and discharge processes.
• Assist technical staff with patient care, including nursing care, anesthesia, skin tests, surgery, laboratory work, and pharmacy procedures.
• Maintain complete and accurate patient medical and surgical records, and fill in for clinic needs as necessary, up to 60% of the time.
• Uphold excellent customer service and client relations; promptly process referral letters and other clinic communications.
• Oversee appointment scheduling to ensure accurate service bookings and inclusion of necessary information.
• Work with doctors and Regional Operations Managers to resolve client complaints.
• Ensure client records, anesthesia and controlled substance logs, laboratory reports, and other records are current.
• Establish and enforce systems for chart retrieval and management of authorization forms, laboratory procedures, surgery records, euthanasia documentation, callbacks, client cards, and filing.
• Monitor costs, labor, expenses, and revenue opportunities to keep the practice within budget.
• Review daily charges for accurate fee capture and partner with Regional leadership to understand financial data and implement financial management initiatives.
• Collaborate with Regional Leadership on marketing strategies and opportunities within the RDVM community.
• Ensure staff use marketing tools and materials effectively and apply authorized discounts.
• Maintain clinic cleanliness and upkeep, coordinate cleaning schedules, address facility concerns with Operations, and follow maintenance schedules for hospital machines and equipment.
• Deliver consistent results, build effective teams, make good decisions, and take care of staff, patients, and clients.
• Perform other duties as assigned to achieve primary role objectives.

Benefits

• Time away from work, including no nights or weekends, a robust vacation allowance, paid holidays, sick time and mental health days, paid parental leave, short- and long-term disability coverage options, and leaves of absence.
• Medical, prescription drug, dental, and vision benefits; Health Savings Accounts; and wellbeing support, including free counseling and referral services.
• 401(k) plan with safe harbor match, flexible spending accounts, retirement readiness tools, advisor support and resources, rollover support, and financial wellbeing counseling.
• Education support through certification programs and continuing education opportunities.
• Life insurance, supplemental health protection plans, legal counseling, identity theft protection, commuting benefits, and other benefits.
• Company-provided scrubs and discounts on services and medications for employee pets.
• Monthly bonus based on the clinic's dietary sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree