Veterinary Practice Supervisor

AOSN Dermatology • Round Rock, TX

7d

About The Position

Animal Outpatient Specialty Network (AOSN) is a veterinary specialty network with more than 60 primary locations, numerous satellite clinics, and over 100 board-certified specialty veterinarians and co-located service lines. The organization provides coordinated specialty care and focuses on clinical care, research, education, and residency training.

The Practice Supervisor leads the practice team and oversees administrative and leadership activities while contributing to day-to-day operations. The role is approximately 40% administrative and leadership responsibilities and 60% direct support of patients and clients. Veterinary experience is required; multi-specialty experience is preferred. The position supports the success of the clinic through staff leadership, patient and front-office operations, records and financial management, marketing, and facilities oversight. The posting identifies Animal Dermatology Clinic - Round Rock as the clinic and states that the role has no nights or weekends.

Requirements

• Veterinary experience is required.
• College or college-equivalent education as required to become a Registered Veterinary Technician.
• Dependable attendance is required.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• Must be able to walk, bend, stand, squat, or reach constantly during a minimum 8-hour day.

Nice To Haves

• Multi-specialty veterinary experience is preferred.

Responsibilities

• Supervise technician and front desk staff, including scheduling, training, development, hiring, performance evaluations, salary reviews, and disciplinary actions.
• Ensure accurate and timely payroll processing.
• Collaborate with stakeholders to streamline patient admitting, clinical workflow, and discharge processes.
• Assist technical staff with patient care, including nursing care, anesthesia, skin tests, surgery, laboratory work, and pharmacy procedures.
• Work with stakeholders to maintain complete and accurate patient medical and surgical records.
• Fill in as needed to support the clinic, up to 60% of the time.
• Uphold excellent customer service and client relations.
• Ensure prompt processing of referral letters and other clinic communications.
• Oversee appointment scheduling to ensure correct service bookings and inclusion of necessary information.
• Collaborate with doctors and Regional Operations Managers to resolve client complaints.
• Keep client records, anesthesia and controlled substance logs, laboratory reports, and other records up to date.
• Establish and enforce systems for chart retrieval, authorization forms, laboratory procedures, surgery records, euthanasia documentation, callbacks, client cards, and filing; ensure staff compliance.
• Monitor cost of goods, labor, expenses, and revenue opportunities to keep the practice within budget.
• Review daily charges to ensure accurate capture of fees.
• Partner with Regional leadership to understand income statements and financial data and carry out prescribed financial management initiatives.
• Collaborate with Regional Leadership to develop and implement marketing strategies and opportunities in the referring veterinarian community.
• Ensure staff effectively use marketing tools and materials and apply authorized discounts.
• Maintain clinic cleanliness and upkeep, coordinating cleaning schedules with the Technician Lead and front desk staff.
• Work with Operations to address building or facility concerns promptly.
• Follow prescribed maintenance schedules for hospital machines and equipment.
• Deliver consistent results, build effective teams, make good decisions, and take care of staff, patients, and clients.
• Perform other duties as assigned to achieve primary role objectives.

Benefits

• No nights or weekends.
• Robust vacation allowance, paid holidays, sick time and mental health days, paid parental leave, short- and long-term disability coverage options, and leaves of absence.
• Medical, prescription drug, dental, and vision benefits; Health Savings Accounts; wellbeing support; and free counseling and referral services.
• 401(k) plan with safe harbor match, flexible spending accounts, retirement readiness tools, advisor support and resources, rollover support, and financial wellbeing counseling.
• Education support through certification programs and continuing education opportunities.
• Life insurance, supplemental health protection plans, legal counseling, identity theft protection, and commuting benefits.
• Company-provided scrubs and discounts on services and medications for employee pets.
• Monthly bonus based on the clinic’s dietary sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed