Veterinary Practice Manager

Petco Animal Supplies Stores•Watauga, TX

25d

About The Position

The Hospital Operations Manager provides daily leadership to a veterinary hospital and partners with hospital veterinarians and retail store teams to maintain a smooth, profitable operation. The role fosters a culture of high-quality patient care, exceptional customer service, revenue growth, cost management, and a supportive, collaborative team environment. The manager represents the hospital’s and Petco’s mission and values to clients and helps create an exceptional experience for patients and their people. The position oversees the hospital’s day-to-day operations, including staffing and scheduling, equipment and inventory, training, invoicing, patient appointments and records, client concerns, and radiological safety. It also supports financial performance, partner management, regulatory and company-policy compliance, and collaboration with Petco retail partners. The role supervises veterinary technicians, veterinary assistants, and concierge partners, and reports to the Area Operations Manager. Most duties take place in the veterinary hospital, with frequent direct contact with clients and pets. The position involves bending, kneeling, lifting up to 30 pounds as necessary, and standing for extended periods.

Requirements

Two to three years of previous experience working in a veterinary practice; alternatively, two or more years of strong leadership experience.
Excellent written and verbal communication skills.
Ability to make decisions, delegate tasks and responsibilities, and drive results with hospital partners.
Compassionate and sympathetic approach, with the ability to maintain a professional attitude and demeanor in emotional or stressful situations.
Telephone etiquette and basic computer skills, including Microsoft Office.
Willingness to work as a team player, continue learning, offer creative ideas, and accept continual change.

Nice To Haves

Three to five years of experience working in a veterinary practice.
Previous profit-and-loss management experience.
Bachelor’s degree or equivalent experience.
Three or more years in a management role, including customer service.
Reporting and data analysis experience.
Veterinary Assistant or Veterinary Technician experience in positions of increasing responsibility.
Licensed Veterinary Technician or Certified Veterinary Assistant credential; not required.
Ability to navigate ambiguity and uncertainty productively in a fast-paced, evolving environment.
Flexibility and resilience in response to obstacles, constraints, adversity, and mistakes, with the ability to adapt constructively to changing needs, conditions, priorities, or opportunities.
Interest in learning from new discoveries, innovations, perspectives, knowledge, and ideas, and in giving and receiving productive feedback.
Strong ownership and commitment to meaningful results, including setting clear goals, taking timely action, and driving initiatives.

Responsibilities

Lead hospital paraprofessionals to promote operational excellence, efficiency, high standards of patient care, and excellent client experiences.
Build productive, collaborative relationships with hospital veterinarians and foster a positive, cohesive team culture.
Coordinate day-to-day practice functions, including partner scheduling, equipment function and maintenance, inventory control and ordering, invoicing, patient scheduling, team training, radiological safety, and elevated client concerns.
Oversee hiring, training, performance reviews, counseling, and separation of paraprofessional partners in partnership with the Area Operations Manager and Human Resources Business Partner.
Schedule paraprofessional partners at least two weeks in advance and maintain partner points in accordance with Petco’s punctuality and attendance policy.
Create and maintain the doctors’ schedule, with support from the Area or Regional Medical Director as needed.
Review monthly profit-and-loss reporting and partner with the Area Operations Manager to grow revenue and exceed financial targets.
Escalate partner or client issues to the Area Operations Manager, Area Medical Director, and/or Human Resources Business Partner as required.
Collaborate with Petco store teams to provide a seamless, complete-care customer experience and a cohesive team environment.
Schedule appointments, educate clients, relay test results to doctors and clients, maintain inventory and client/patient records in the practice management system, and manage accounts receivable.
Keep the hospital clean and orderly, maintain OSHA standards, and follow regular and scheduled cleaning and maintenance routines.
Uphold and enforce Petco and Vetco Total Care policies.
Resolve patient, client, and hospital-partner issues as they arise or as soon as possible, while prioritizing patient care.
Provide backup front-desk support, including answering telephones, and perform additional duties and special projects as assigned.
Recruit, interview, hire, train, mentor and coach direct reports; delegate assignments; and partner with Human Resources on discipline, up to and including termination.