Veterinary Practice Manager

Gentle Care Animal Hospital•Lawrence, KS

33d•Onsite

About The Position

Gentle Care Animal Hospital is seeking an experienced veterinary practice manager to lead the hospital’s day-to-day operations. This role is crucial in creating a positive experience for clients and team members, ensuring the practice is organized, efficient, and aligned with the hospital’s philosophy. The ideal candidate is a confident leader who excels at developing people, solving problems, and establishing structure in a fast-paced environment. Responsibilities include overseeing scheduling, inventory, staff training, hiring and onboarding, payroll, and client service. The manager will also support doctors and staff in delivering exceptional veterinary care, maintaining effective communication, addressing client concerns, and ensuring adherence to hospital policies and procedures.

Requirements

At least 1 year of management experience required.
Strong understanding of veterinary medicine, terminology, and hospital operations.
Compassionate, calm, organized, and confident leadership style.
Excellent communication, customer service, and conflict-resolution skills.
Ability to multitask, prioritize, and make fair, thoughtful decisions.
Comfortable using computers and practice management systems.
Self-motivated and eager to continue developing veterinary knowledge and leadership skills.
Flexible availability based on hospital needs.

Nice To Haves

Experienced or Certified Veterinary Practice Manager

Responsibilities

Lead, coach, train, and develop hospital team members, providing feedback and addressing performance concerns.
Recruit, interview, hire, onboard, and support employees who are a strong fit for the veterinary team and culture.
Build staff schedules and ensure appropriate coverage based on hospital needs.
Support employee relations and communicate hospital policies and procedures fairly and consistently.
Oversee inventory, purchasing, equipment, vendor relationships, and controlled-substance procedures.
Implement and maintain OSHA, DEA, and other hospital policies and protocols.
Ensure payroll is completed accurately and on time.
Respond to client questions and concerns with professionalism, empathy, and a strong commitment to client service.
Support accurate patient records and understand commonly used veterinary terminology, treatments, tests, and procedures.
Promptly communicate emergency cases and important patient information to the appropriate veterinary staff.
Represent and promote the hospital within the local community and veterinary community.