Veterinary Practice Manager

Ethos Veterinary Health•Mount Laurel, NJ

4d•$75,000 - $80,000•Onsite

About The Position

Red Bank Veterinary Hospital in Mount Laurel, NJ is seeking an inspiring, results-driven Practice Manager to serve as the operational heartbeat of our hospital. Reporting directly to the Hospital Director, you will champion our culture while leading the Operations and Client Service teams to peak performance. From optimizing patient flow and supporting staff through high-stakes client interactions to driving P&L targets, onboarding top talent, and streamlining daily workflows, you will be instrumental in the overall financial, operational, and reputational success of our practice. At Red Bank Veterinary Hospital, part of Ethos Veterinary Health, you'll join a team committed to delivering exceptional specialty and emergency care while fostering a supportive, team-oriented culture.

Requirements

Minimum of two years of veterinary technician experience, preferably in anesthesia or specialty medicine.
Strong technical skills including IV catheter placement, venipuncture, anesthesia induction and monitoring, surgical nursing, radiography, and perioperative patient care.
Knowledge of anesthetic protocols, drug calculations, CPR, and emergency patient management.
Ability to accurately calculate medication dosages and work confidently with advanced medical equipment.
Excellent communication, organization, and critical thinking skills.
Ability to remain calm, compassionate, and detail-oriented in fast-paced and emotionally challenging situations.
A collaborative mindset and commitment to exceptional patient care.

Nice To Haves

Practice Manager

Responsibilities

Report directly to the Hospital Director
Oversee Operations Manager, Client Service Manager and subsequent team
Monitoring and managing team performance and productivity
Overseeing billing processes, daily reconciliations, and account follow-ups
Handling escalated client interactions and supporting staff in emotionally charged situations
With Hospital Director, oversee Facility and Inventory Manager and projects
Collaborate with Hospital Director on key initiatives to optimize total hospital health and sustainability including awareness of financial targets and goals
Work with Nurse Coordinator, Education Manager, Hospital Director and Department Leads to create Support Team schedules
Maintain operational integrity with PIMS software
Enforce and uphold MTL’s policies and procedures, including correcting violations
Work with Hospital Director to create and streamline new and existing SOP’s and policies
Monitor and improve patient and client flow through all stages of care – from arrival to discharge.
Run analytic reports through PIMS software for data sourcing
Gain insight and understanding of hospital P&L and budgets
Assist with candidate selection for hospital roles, including support team interviews and hiring
Timely and accurate processing of payroll through payroll processing platform
Coordinating onboarding of all new hires with HR to ensure all tasks including creating Bamboo, Ezyvet, Dayforce, smartflow and email accounts prior to start date. Setting up for background checks and drug screening if applicable and making sure all new hire training is completed as required.
Exemplify MTL’s values and beliefs with the intent to foster positive culture
Attend all required meetings (assistant, LVT, Department, Admin, CCS and DVM)
Provide hospital support and guidance in the absence of the Hospital Director
Be a self-starter and have a positive growth mindset
Any other duties or tasks assigned by Hospital Director

Benefits

health insurance (medical, dental, vision)
retirement benefits
paid time off (including sick leave and vacation)
short-term and long-term disability
life insurance
CE allowance and professional development support, including free VetBloom (RACE-approved CE) access
Uniform allowance.
Retirement savings options, including 401(k).
Employee assistance programs.
Employee pet discounts.