Veterinary Practice Manager ($5,000 Sign On Bonus)

Veterinary Eye Center of NYC•New York, NY

16h•$78,000 - $85,000•Onsite

About The Position

Veterinary Eye Centers are New York City’s first practice group devoted exclusively to animal eye care. Under Dr. LoPinto’s expert guidance, our flagship Hell’s Kitchen clinic blends advanced diagnostics, microsurgical precision, and a sharp focus on client communication to deliver truly exceptional outcomes. At VEC, we keep a close eye on what matters most: compassionate care, medical excellence, and a truly supportive work culture. With a growing reputation and vision for continued leadership in veterinary ophthalmology, we’re looking for a dynamic Practice Manager who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive specialty practices in the city. As Practice Manager at Veterinary Eye Center, you’ll take the helm of daily operations alongside Dr. Alex LoPinto, driving both clinical excellence and business success. This is your chance to play a key role in shaping the future of veterinary ophthalmology while mentoring a collaborative, tight-knit team that cares deeply about their patients and each other. From guiding workflows to elevating client service, you’ll be the force behind the scenes that keeps our clinic operating at peak performance. We’re seeking someone who leads with integrity, thinks strategically, and is ready to build on the incredible foundation we've already laid. If you’re passionate about specialty medicine and want to make a real impact in a place that’s anything but ordinary, we’d love to meet you.

Requirements

Minimum 2 years of leadership experience in a veterinary or medical hospital setting
Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred
Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
Passion for animal welfare and a deep commitment to delivering exceptional patient care

Nice To Haves

Bachelor's Degree in hospital administration, business management, or a related field preferred

Responsibilities

Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
Ensure compliance with all applicable local, state, and federal regulations
Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
Foster a positive, collaborative workplace that encourages continuous learning and professional development
Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention
Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
Review monthly P&Ls and help track goals and hospital progress
Monitor and follow up on accounts receivable to ensure timely resolution
Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
Oversee client service standards, including communication, follow-up, and overall experience
Address escalated client concerns with empathy and professionalism
Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs
Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows
Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility

Benefits

Comprehensive medical, dental and vision coverage.
Generous PTO, up to 120 hours of Paid Time Off per year.
401(k) with a company match.
Paid Parental Leave.
Elective benefits through MetLife
Employee pet discounts.
FSA/HSA.
Discounted pet insurance through MetLife.
Continuing Education: unlimited CE reimbursement for management courses, leadership conferences, veterinary business seminars, and more.
Support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses.