Veterinary Practice Manager
About The Position
The Animal Cardiology Center (TACC) is seeking a dynamic Practice Manager for its new, purpose-built cardiology clinic in Woodbury, Long Island. This is a launch position where the Practice Manager will lead the founding team and oversee daily operations, driving both clinical excellence and business success. The role involves partnering with the Medical Director to align clinical goals with hospital operations, ensuring high standards of patient care and service excellence. The Practice Manager will foster a positive, collaborative workplace, manage financial operations, oversee client services, and support strategic planning for growth. This is an opportunity to make a significant impact in a growing specialty practice and redefine veterinary cardiology care.
Requirements
- Minimum 2 years of leadership experience in a veterinary or medical hospital setting
- Strong understanding of veterinary operations
- Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
- Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
- Passion for animal welfare and a deep commitment to delivering exceptional patient care
Nice To Haves
- Specialty medicine or cardiology experience preferred
- Bachelor's Degree in hospital administration, business management, or a related field preferred
Responsibilities
- Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence.
- Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments.
- Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance.
- Ensure compliance with all applicable local, state, and federal regulations.
- Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff.
- Foster a positive, collaborative workplace that encourages continuous learning and professional development.
- Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention.
- Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box.
- Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund).
- Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership.
- Review monthly P&Ls and help track goals and hospital progress.
- Monitor and follow up on accounts receivable to ensure timely resolution.
- Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction.
- Oversee client service standards, including communication, follow-up, and overall experience.
- Address escalated client concerns with empathy and professionalism.
- Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs.
- Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time.
- Stay current with trends in veterinary cardiology and healthcare operations; integrate best practices into daily workflows.
- Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility.
Benefits
- Comprehensive medical, dental and vision coverage
- FSA/HSA
- Generous paid time off, up to 120 hours of PTO per year
- 401(k) with a company match
- Paid Parental Leave
- Scrub Allowance
- Elective benefits through MetLife
- Employee pet discounts
- Discounted pet insurance
- Unlimited CE registration reimbursement for management courses, leadership conferences, veterinary business seminars, and more.
- Up to $1,000 per year for related travel expenses for CE events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
