Veterinary Practice Manager

Pet Paradise • Middleburg, FL

9d

About The Position

NewDay Veterinary Care, located at Pet Paradise, provides comprehensive veterinary care in a compassionate, less stressful environment. The Veterinary Practice Manager leads clinic operations and associates while supporting high-quality patient care, an exceptional client experience, work-life balance, and a team-oriented culture. NewDay Veterinary Care has over 20 hospitals and is growing, with a focus on engagement, community, partnership, social relationships, and personal and professional development.

The manager oversees client service, associate development, workforce planning, clinic operations, and financial performance. The role works with doctors, senior leaders, Pet Paradise associates, veterinary partners, field leadership, and corporate teams to improve clinic performance, retention, wellness plan growth, and business results. The position requires flexible scheduling based on business needs, including weekends and some holidays.

Requirements

• Three years of related experience in healthcare, veterinary medicine, the service industry, or a comparable field.
• Previous direct supervisory experience, including hiring, coaching, associate development, and performance management.
• Strong leadership, communication, organizational, financial management, and problem-solving skills.
• Ability to analyze business metrics, manage competing priorities, and drive operational improvements.
• Availability to work flexible schedules based on business needs, including weekends and some holidays.

Nice To Haves

• Bachelor's degree in business or a related discipline, or an equivalent combination of education, training, and experience.
• Previous veterinary practice management experience.
• Veterinary technician certification, licensure, and experience.
• Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification.

Responsibilities

• Lead by example in delivering professional, efficient, and exceptional client service.
• Train and coach staff on client education regarding wellness plans, preventative care, pet health needs, wellness services, marketing campaigns, and related offerings.
• Address and resolve client concerns while maintaining positive relationships and promoting client satisfaction and retention.
• Support day-to-day clinic operations while balancing administrative responsibilities and ensuring a consistent, high-quality client experience.
• Direct, lead, and mentor paraprofessional staff to support professional growth and outstanding patient care support, client service, and business results.
• Foster a positive, collaborative, and accountable team culture aligned with company protocols, priorities, and brand standards.
• Build professional relationships with doctors, Pet Paradise associates, veterinary partners, field leadership, and corporate teams.
• Conduct routine clinic team meetings, share business updates, encourage associate feedback, and promote team engagement.
• Oversee clinic operations to support consistent performance, wellness plan growth, and client and associate retention.
• Develop and maintain paraprofessional staffing schedules that provide appropriate coverage based on client demand and business needs.
• Monitor labor costs and productivity while ensuring appropriate staffing levels throughout operating hours.
• Ensure associates follow established practice policies, procedures, and operational standards.
• Partner with senior leaders, doctors, and corporate teams to develop annual business plans, budgets, and wellness productivity goals.
• Monitor financial and operational performance metrics and implement opportunities to improve clinic performance, strengthen client retention, and support company growth.
• Maintain appropriate inventory levels and ensure compliance with company policies, procedures, and applicable local, state, and federal laws and regulations.
• Manage cost containment, cash control and banking, loss prevention, office and medical supply ordering, and inventory management while maintaining acceptable wellness audit scores.

Benefits

• Scholarships for Veterinary Technician certifications.
• Bring your pet to work with complimentary pet day camp.
• 30 days of complimentary pet boarding (non-holiday).
• Discounted veterinary care and wellness plans for your pet.
• On-demand pay with DailyPay.
• Dog/Cat adoption assistance.
• Medical, Dental and Vision insurance (full-time status).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) plans (full-time status).
• Supplemental coverage options.
• 401(k) retirement plan.
• Paid Time Off (PTO).
• Employee Assistance Program (EAP).
• Fitness reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed