Veterinary Practice Manager
About The Position
The Practice Manager at Hometown Veterinary Partners is a member of the hospital team and reports directly to the Partner DVM or the President. The manager supports the company’s core beliefs of Culture, Collaboration, and Community, and is empowered to help provide approachable, accessible, and individualized veterinary care at their location. The position performs coordinating, supervisory, and technical functions, including hospital administration, implementing operational plans, staff training, ordering and stocking supplies and equipment, staffing, safety and security, and hospital sustainability. This is an hourly, non-exempt functional role with variable hours based on hospital needs. The manager works a minimum of 32 and up to 40 hours per week, depending on staffing needs, with oversight and supervision by leadership.
Requirements
- High school diploma or equivalent.
- A minimum of 3–5 years of management experience in any industry.
- 3–5 years of veterinary experience.
- Strong interpersonal and conflict-resolution skills.
- Strong organization, time management, attention to detail, and timeliness.
- Effective communication, technology, organizational, and analytical skills.
- Knowledge of veterinary practice management processes, standards, and software.
- Ability to manage a hospital budget.
- Understanding of business acumen to support short- and long-term growth and sustainability.
- Leadership capabilities.
- Demonstrated commitment to ethics and integrity; ability to motivate staff through listening, respect, and encouragement.
Nice To Haves
- Entrepreneurial aptitude, high motivation, and passion for excellence and continuous learning.
- Comfort working in a high-growth environment.
Responsibilities
- Maintain a positive, supportive, collaborative, and inclusive work environment; use interpersonal and conflict-resolution skills to support the team.
- Hire, retain, train, and develop medical staff; onboard new team members and train hospital teams on workflows and systems.
- Implement customer-retention and engagement strategies and provide a positive client experience.
- Offer input and suggestions for continual improvement of the practice environment for the care team, patients, and pet parents.
- Guide and utilize support staff effectively.
- Promote familiarity with and adherence to quality, safety, and health initiatives.
- Ensure licenses are current and comply with state and federal guidelines.
- Ensure medical staff and the facility comply with federal rules and regulations.
- Coordinate hospital administration and follow through on operational plans.
- Order and stock supplies and equipment, and support staffing, safety, security, and hospital sustainability.
- Manage the hospital budget and support short- and long-term growth and sustainability.
Benefits
- Paid time off for part-time and full-time team members, inclusive of vacation, sick, personal, and holiday time.
- Medical, dental, and vision insurance.
- Telemedicine.
- Wellness and mental health resources.
- Employee Assistance Program (EAP).
- Life and disability insurance.
- Health Savings Account.
- Pet insurance.
- Pet discounts.
- 401(k).
- Continuing education allowance.
- Opportunity for equity and advancement.
- Flexible schedule to support work-life balance.
- Competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
