Veterinary Practice Manager

Petco•Wadsworth, OH

9d•Onsite

About The Position

The Hospital Operations Manager provides daily leadership to a veterinary hospital and partners with hospital veterinarians and retail store teams to ensure smooth, profitable operations. The role promotes high-quality patient care, exceptional customer service, revenue growth, and cost management while representing Petco and the hospital’s mission and values. The manager coordinates overall hospital operations and cultivates a supportive, collaborative, and motivated team environment. The position oversees day-to-day practice functions, including partner and veterinarian scheduling, equipment maintenance, inventory, invoicing, patient appointments, training, radiological safety, client concerns, records, and accounts receivable. It also oversees hiring, training, performance reviews, coaching, and separation of paraprofessional partners in coordination with operations and human resources leaders. The manager monitors monthly financial reporting and partners with the Area Operations Manager to meet revenue and financial targets. This role reports to the Area Operations Manager and supervises one or more veterinary technicians, veterinary assistants, and concierge partners. Most duties take place in the veterinary hospital, with frequent direct contact with clients and pets. The role requires bending, kneeling, standing for long periods, and lifting up to 30 pounds as necessary.

Requirements

Two to three years of experience working in a veterinary practice; alternatively, two or more years of strong leadership experience.
Excellent written and verbal communication skills.
Ability to make decisions, delegate tasks and responsibilities, and drive results with hospital partners.
Compassionate and sympathetic manner, with the ability to remain professional during emotional and stressful situations.
Telephone etiquette and basic computer skills, including Microsoft Office.
Team-oriented approach, willingness to continue learning, offer creative ideas, and accept ongoing change.

Nice To Haves

Three to five years of experience working in a veterinary practice.
Previous P&L management experience.
Bachelor’s degree or equivalent experience.
Three or more years in a management role, including customer service.
Reporting and data analysis experience.
Veterinary Assistant or Technician experience in positions of increased responsibility.
Licensed Veterinary Technician or Certified Veterinary Assistant credential; not required.
Change agility: ability to work productively and navigate ambiguity or uncertainty in a fast-paced, evolving environment.
Desire to learn, including flexibility and resilience, adapting constructively to changing needs and priorities, seeking learning opportunities, and giving and receiving productive feedback.
Drive for results, including taking timely action, demonstrating ownership, setting clear and challenging goals, and taking responsibility for decisions and execution.

Responsibilities

Lead hospital paraprofessionals to deliver operational excellence, efficiency, high standards of patient care, and excellent client experiences.
Build productive relationships with hospital veterinarians and foster a positive, cohesive team culture.
Coordinate day-to-day hospital functions, including partner and veterinarian scheduling, equipment function and maintenance, inventory control and ordering, invoicing, patient scheduling, team training, radiological safety, and elevated client concerns.
Oversee hiring, training, reviewing, counseling, and separation of paraprofessional partners in partnership with the Area Operations Manager and Human Resources Business Partner.
Schedule paraprofessional partners at least two weeks in advance and maintain partner attendance records in accordance with Petco policy.
Create and maintain the doctors’ schedule, with support from the Area or Regional Medical Director as needed.
Review monthly P&L reporting and partner with the Area Operations Manager to grow revenue and meet financial targets.
Escalate partner or client issues to the Area Operations Manager, Area Medical Director, and/or Human Resources Business Partner as required.
Collaborate with the Petco store team to provide a seamless complete-care customer experience.
Schedule appointments, educate clients, relay test results to doctors and clients, maintain inventory and patient records, and manage accounts receivable.
Maintain a neat and clean hospital environment, follow OSHA standards, and perform cleaning according to need and established schedules.
Uphold and enforce Petco and Vetco Total Care policies.
Resolve patient, client, or hospital partner issues as they occur or as soon as possible, keeping patient care the priority.
Collaborate with the retail team to support a positive, cohesive team environment and shared company goals.
Provide backup front-desk support, including answering telephones, and perform additional duties and special projects as assigned.
Recruit, interview, hire, train, mentor and coach direct reports; delegate assignments and partner with Human Resources on discipline up to and including termination.