Veterinary Practice Manager

Destination Pet•Aurora, CO

About The Position

The Veterinary Practice Manager oversees all operations of Story Road Animal Hospital, including daily clinic operations, team management, customer service, inventory control, and the clinic budget. The role supports Destination Pet’s mission, vision, culture, and policies while working with the company’s support teams and ensuring coordinated pet care services. The manager leads clinic staff, manages scheduling and payroll, supports compliance and workplace safety, and helps ensure the safety and comfort of pet guests. The role also manages customer and staff concerns, local marketing and community outreach, inventory, computer systems, maintenance, financial reporting, cash handling, and bank deposits. The position reports to the District Director and offers a salary of $60,000–$70,000 plus quarterly bonus opportunities.

Requirements

Veterinary experience is required.
Five or more years of full P&L management responsibility, preferably in hospitality, service, and/or retail environments.
Experience managing inventory and accounts payable.
Strong background in driving performance excellence through people management.
Strong customer-service experience and skills.
Ability to problem-solve, exercise sound judgment, maintain confidentiality, and interact professionally and effectively with coworkers, clients, and the general public.
Proficiency with computer applications, including Microsoft Office Suite and database applications.
Ability to multitask and manage time effectively.
Ability to complete assignments accurately and on time, often under strict or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Ability to work evenings, weekends, and holidays.
Ability to frequently lift 40 pounds, remain on feet for the duration of a shift, and frequently stand, walk, and climb stairs.
Ability to work with computer systems and multi-line telephones, handle dogs on leashes, and work around disinfectants, sanitation chemicals, animal dander, and animal excretions.

Nice To Haves

BS/BA degree or CVT qualification.

Responsibilities

Support Destination Pet’s mission, vision, culture, and policies.
Deliver exceptional customer service through personal contact, staff training, complaint resolution, and service delivery.
Collaborate regularly with Destination Pet support staff, including Operations, Human Resources, Marketing, Facilities, and Legal.
Ensure cohesive pet care services and cross-training where necessary.
Manage clinic staff, including hiring, motivating, training, promoting, counseling, and terminating when necessary.
Oversee staff scheduling to support service quality while managing to a set budget.
Manage center payroll and ensure timely approval.
Work with Human Resources to ensure compliance with federal and local labor laws, including OSHA, EEOC, ADA, and fair labor practices.
Promote employee safety through training, safe-handling rules, and compliance with safety policies.
Prepare and deliver annual performance reviews.
Monitor and respond to pet guests’ needs to ensure their safety, security, and comfort.
Resolve customer and staff complaints.
Manage the center’s social media accounts, including weekly posts and replies to customer comments.
Create and execute local marketing programs to acquire customers and grow sales.
Attend community events and partner with local businesses to promote Destination Pet services.
Maintain inventory of supplies and reorder and restock as needed.
Monitor and manage the center’s computer systems.
Address maintenance needs to maintain a safe and comfortable environment for pet guests and associates.
Use financial reports and statistics.
Manage cash, including accepting payments and balancing the cash drawer at the end of the day.
Ensure bank deposits are completed as needed.
Assist other team members as needed.