Veterinary Clinic Assistant I - VIP Petcare

Tractor Supply Company•Shrewsbury Township, PA

15d

About The Position

The Veterinary Clinic Assistant I helps provide convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels. The role supports clinic operations by assisting with wellness procedures, medication and sample handling, customer service, product recommendations, inventory, and maintaining a clean and safe work environment. For community clinics, the position also includes driving and loading or unloading clinic vans. The job may involve long days in the field, vehicle travel in varied terrain and weather, some outdoor clinic work, weekends, varied weekdays and times, and occasional overnight stays. The description notes that additional duties may be assigned by a supervisor.

Requirements

Must be at least 18 years old.
Must have a valid driver’s license and pass the VIP Petcare Pass MVR Check.
Must have reliable transportation to and from work.
Previous customer service sales experience.
High school diploma or equivalent required.
Must be able to drive a company vehicle for long hours and in varied terrain and weather conditions.
Must be able to work prolonged periods in the field, including 12–14-hour days.
Must be able to work weekends, varied weekdays and times, and occasional overnights.
Physical activities include sitting, standing, walking, kneeling, stooping, bending, driving, and lifting up to 50 pounds.

Nice To Haves

Professional appearance and positive conduct.
Punctuality and dependability.
Ability to navigate computer software and devices, including iPads and Bluetooth devices.
Strong organizational, problem-solving, and analytical skills.
Ability to work within a team to meet goals and objectives.
Comfort approaching customers at host locations to educate them about the clinics.
Ability to adapt to changing priorities.

Responsibilities

Collect payment, dispense and label medication, and review discharge paperwork with pet parents.
Safely restrain and hold pets for wellness procedures, including vaccines, nail trims, and microchipping.
Collect and prepare blood and fecal samples for laboratory testing.
For community clinics, drive vans responsibly to and from clinics and load and unload them upon arrival and departure.
Recommend services and products based on each pet’s lifestyle and an understanding of canine and feline diseases.
Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between pets.
Maintain accurate product counts and manage expiration dates for vaccines and products.
Promote safety and reinforce the company’s brand promise with pet parents, partners, and team members.
Answer pet parents’ questions and assist them through the clinic process.
Achieve manager-set goals, including dollars per pet, pets per clinic, preferred products, and microchips sold.
Scan pets for microchips.
Prepare canine and feline vaccines.
Establish and maintain effective relationships with pet parents and partners.
Perform other duties as assigned.