Veterinary Client Service Representative - Specialty and Emergency
About The Position
Portland Veterinary Emergency and Specialty Care (PVESC) is seeking a full-time Client Service Representative to support its medical team and provide exceptional service to clients and patients. The role is based at a growing multi-specialty emergency and specialty veterinary practice in Portland, Maine. The successful candidate will be friendly, detail-oriented, collaborative, and eager to contribute to a positive, solution-focused environment. The available schedule includes first- and second-shift options, based on hospital needs, and some holidays are required. Compensation is $22 to $26+ per hour, commensurate with experience. PVESC describes its workplace as team-driven and supportive, with opportunities for professional development.
Requirements
- Customer service experience is essential.
- A positive, can-do attitude and a love for working with people and pets.
- Strong communication skills.
- Ability to work collaboratively with a diverse team.
Nice To Haves
- Prior veterinary experience.
Responsibilities
- Provide a welcoming environment for clients and patients through exceptional client service.
- Answer and respond to incoming communications, including phone calls and emails.
- Schedule and manage appointments.
- Communicate client and patient needs to the medical team.
- Organize and collect medical records.
- Receive and process payments.
- Perform routine office duties, such as scanning and faxing.
Benefits
- Medical, dental, and vision insurance.
- Life insurance.
- Paid time off.
- Paid volunteer hours.
- Holiday pay.
- 401(k) with employer match.
- Uniform allowance.
- Personal pet discount.
- Paid continuing education.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
