Veteran Case Manager

YWCA of Greater Harrisburg • Harrisburg, PA

9d

About The Position

The YWCA Greater Harrisburg is hiring full-time Veteran Case Managers for its Transition In Place (TIP) and Supportive Services for Veteran Families (SSVF) programs. The roles assist homeless Veteran households in identifying, obtaining, and maintaining permanent housing and pursuing housing stability and self-sufficiency goals. Services include community outreach, case management, development and monitoring of Individual Service Plans (ISP), coordination of services, life-skills instruction, supportive services, and collaboration with current and prospective housing providers.

The position is a 37.5-hour work week, Monday through Friday, 8 a.m. to 4 p.m., with a rotational on-call schedule. Pay is $20 per hour.

Requirements

• Bachelor's degree in human services or a related field with prior related work experience is preferred; an equivalent combination of education and experience will also be considered.
• In-depth knowledge and understanding of social services, Veteran benefits, and other supportive services.
• Valid driver's license, clean driving history, and reliable personal vehicle.
• Proof of insurability may be required.
• Current FBI, criminal, and child abuse clearances, or the ability and willingness to obtain them.

Nice To Haves

• Bachelor's degree in human services or a related field with prior related work experience.

Responsibilities

• Conduct outreach to individuals experiencing homelessness and assess eligibility for program participation.
• Build partnerships with community providers to coordinate supportive services.
• Complete intake, enrollment, and eligibility determinations for program applicants.
• Provide intensive case management using the Critical Time Intervention (CTI) model, including ISP development, goal tracking, and progress monitoring.
• Ensure participant safety and access to shelter, basic needs, and stable housing.
• Deliver supportive services such as budgeting, life skills, transportation coordination, and housing stabilization support.
• Educate participants on program expectations, rights, and compliance requirements.
• Support housing retention by collaborating with landlords and mediating housing-related concerns.
• Assist participants with exit planning and linkage to ongoing community resources.
• Maintain timely and accurate documentation and required program reports.
• Participate in outreach events and support program, department, and organizational initiatives.

Benefits

• Medical, dental, and vision plans
• Employee Assistance Program (EAP)
• Life insurance
• Short- and long-term disability
• Pension retirement plan after two years of service
• 403(b) retirement plan with contributions available on day one
• Paid time off and sick days
• 11 paid holidays

What This Job Offers

• Job Type: Full-time