Venue Technology Associate (SoFi Stadium)
About The Position
The Venue Technology Associate provides point-of-sale support for the Legends venue at SoFi Stadium. The role involves deploying and tearing down POS terminals, updating sales when needed, and administering and supporting company PCs, printers, and related equipment. Tasks may include end-user support, PC and POS maintenance, upgrades, and configurations. The associate should be customer-service-focused, able to work independently and flexibly, and able to adapt to a fast-paced, dynamic environment with changing priorities. The position also provides Level 1 and Level 2 support for POS problems, conducts stadium walk-throughs to check that systems are operational before and during events, replaces defective hardware, diagnoses software, firmware, and hardware errors, and follows organizational standards and safety practices.
Requirements
- Knowledge of CAT5/6 crimping in different cable configurations, including making LAN cables.
- Experience with Active Directory.
- Customer-service focus and ability to work independently and flexibly.
- Ability to adapt immediately to changes in the environment and work priorities.
- Solid analytical and problem-solving skills.
- Ability to organize, manage, and complete multiple tasks efficiently and promptly.
- Strong verbal and written communication skills and ability to establish and maintain effective working relationships with internal and external stakeholders.
- Working knowledge of Microsoft applications, including operating systems and office systems.
- Ability to be on feet and walk long distances.
- Ability to lift at least 50 lbs.
Nice To Haves
- Experience with POS systems, preferably Oracle Micros POS.
- Associate’s degree; identified as ideal.
Responsibilities
- Provide Level 1 and Level 2 support for point-of-sale system problems and escalate issues when necessary.
- Initiate and implement improvements within areas of responsibility.
- Conduct stadium walk-throughs to ensure all systems are operational before and during events.
- Replace defective hardware before, during, and after events.
- Diagnose software, firmware, and hardware errors and breakage.
- Maintain knowledge of the organization and adhere to its standards and practices.
- Deploy and tear down POS terminals and update sales when needed.
- Administer and provide internal support for company PCs, printers, and related equipment.
- Perform end-user support, PC maintenance, POS maintenance, upgrades, and configurations.
- Practice safe work habits, follow safety policies, procedures, and regulations, and complete required safety training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
