Venue Coordinator

Spoleto Festival USA•Charleston, SC

13h•Onsite

About The Position

Spoleto Festival USA is an internationally recognized performing arts festival held in Charleston, South Carolina. Venue Coordinators work onsite at 14G and Festival Hall, venues managed and operated by the organization. They are the primary representatives of Spoleto Festival USA at these locations and oversee the onsite experience for clients, vendors, and guests, as well as the safety, security, and condition of the facilities during their shifts. Coordinators usually work independently without other Spoleto staff present and are expected to use sound judgment, respond to problems, and help events run smoothly. The role is hourly, non-exempt, part-time and intermittent, with shifts selected by the employee and not guaranteed. Coordinators average one to two events per month. Most shifts take place between July and April; coordinators are generally not scheduled during the Festival season in May and June. The position is based onsite in Charleston, South Carolina.

Requirements

Prior experience in a customer-facing role such as events, hospitality, or retail.
Demonstrated ability to work independently and exercise sound, on-the-spot judgment.
Trustworthiness and reliability, including comfort serving as the sole onsite representative during a shift.
Experience navigating and de-escalating conflict and resolving unexpected issues in real time.
A proactive, self-starting approach, with the ability to anticipate needs and address them early.
Ability to work under pressure and adapt to changing event dynamics.
Strong organizational skills and attention to detail.
Basic knowledge of event setup and audiovisual equipment operation.
A positive, service-first attitude.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams, and comfort learning new tools.
Must be legally authorized to work in the U.S.; the employer participates in E-Verify.
Must be able to pass a background check.
Must be comfortable and able to access high grid spaces and work at height, including on catwalks, ladders, and stairs.
Must be comfortable working in low-light or no-light environments and confined spaces, with exposure to the elements and loud noise.
Must be able to stand for long periods, lift up to 50 lbs., and move, pull, or push up to 100 lbs. with assistance if necessary.
Must be available for shifts that most often occur at night, on holidays, and on weekends, and that require extended hours.

Responsibilities

Serve as the primary onsite point of contact for clients, vendors, and guests, usually working independently.
Collaborate with event organizers, clients, and vendors to support successful event execution.
Oversee setup, breakdown, and organization of event spaces, and open and close the venue as needed.
Conduct pre-event and post-event inspections to ensure venues are clean, maintained, and ready for use.
Maintain a professional, welcoming demeanor and resolve concerns in real time using independent judgment.
Monitor event activities for compliance with venue policies and safety regulations.
Serve as the primary onsite point of contact for emergency response.
Assist with crowd control and other event-day logistics.
Help maintain inventory of event supplies and equipment.
Complete event and incident reports as needed.