Venue Director

City Winery Boston•Boston, MA

About The Position

City Winery is seeking a Venue Director to support its live music and hospitality business, combining winery operations, concerts, food and wine classes, private events, and fine dining. The posting’s position summary describes the Assistant General Manager (AGM), who oversees front-of-house operations, supports the General Manager, and serves as the property’s secondary leader. The AGM works with department heads to grow sales, control expenses and cost of goods, protect margins, and develop the operations management team. The role also oversees hiring and training of service staff in company culture and service responsibilities. The position includes responsibility for successful execution of shows, events, and daily operations; collaboration across front-of-house, back-of-house, events, and production teams; staff leadership and development; financial and labor oversight; and accurate administrative and payroll processes. The successful candidate must be comfortable working a flexible schedule, including days, nights, weekends, and holidays, and be able to travel for business-related meetings and trips.

Requirements

At least 5 years of experience in a multifaceted, high-volume restaurant, venue, or equivalent relevant setting.
Proven leadership skills and commitment to excellence.
Proven financial and business acumen, analytical skills, and ability to meet and exceed budgets.
Passion for hospitality, food, wine, and music.
Ability to multitask, delegate, and manage several projects in a high-pressure, fast-paced environment.
Ability to mentor, train, develop, and hold teams accountable respectfully.
Detail orientation and strong execution skills.
Working knowledge of health department and other related regulations.
Exceptional written and verbal communication and interpersonal skills.
Strong culinary and wine knowledge.
Fluent English literacy, including reading, writing, communication, business-related mathematics, and data analysis.
Proficient computer and technology skills.
Ability to meet physical requirements, including standing and walking for extended periods, bending, pushing, pulling, and lifting or carrying loads up to 50 pounds as needed.
Ability and willingness to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to travel and attend business-related meetings and trips.

Responsibilities

Review and approve weekly front-of-house team schedules in partnership with the General Manager.
Assist with oversight and management of the property and its internal departments, ensuring successful execution of shows, events, daily activity, and operating spaces.
Oversee Resy management and reservation confirmations.
Manage pre-shift messaging and oversee end-of-day operational notes when on duty.
Assist with staff sales incentive programs and communicate them through front-of-house managers and supervisors.
Maintain an effective working relationship between front-of-house and back-of-house teams, addressing operational opportunities in weekly BEO and management meetings.
Collaborate with the events department to review the upcoming calendar and coordinate operational details for public events.
Address facilities issues and maintenance needs.
Manage pre-service meeting agendas, including shift notes, food and beverage training, and policies and procedures.
Carry out other related functions, projects, and initiatives as required by business needs.
Foster a positive company culture, build morale, and maintain a positive, productive, and professional work environment.
Direct and oversee continued staff training and monitor management teams’ development of their direct reports.
Interview, select, train, supervise, counsel, and monitor staff performance.
Conduct disciplinary action, including termination when necessary, in partnership with the General Manager and HR and in accordance with company policies.
Assist with regular staff, management, and BEO meetings to ensure effective communication.
Ensure a safe working environment and timely reporting of incidents, injuries, and accidents through proper channels.
Recruit new hires in partnership with senior leadership when required, set consistent and fair wages, and ensure hires are onboarded and equipped to succeed.
Handle personnel issues in partnership with the General Manager, HR, and COO when needed.
Communicate and train staff on company updates, policy changes, and initiatives in a timely manner.
Monitor new-hire training for service positions and facilitate training schedules for new front-of-house staff.
Ensure ongoing training on new and existing products and completion of new-hire paperwork, including I-9 forms.
Work with the production team to address front-of-house, production, and ambiance needs.
Manage front-of-house food and beverage forecast sales and labor budgets.
Analyze food and beverage sales by revenue center to drive PPA results.
Review weekly payroll punches and communicate overtime reports to enforce labor controls.
Review the monthly P&L statement and management report with the General Manager.
Assess comp and void activity and monitor waste and loss management.
Ensure completion of administrative tasks, including trackers, financial reports, personnel forms, injury reports, and other required documentation.
Assist with oversight and approval of accurate payroll administration and processing.
Ensure accurate reporting and entries in all utilized systems and software.

Benefits

Competitive pay.
Medical, dental, and vision insurance.
nDORFins program promoting a healthy and active lifestyle.
401(k) with company match.
Flexible Savings Accounts, HSA, and Dependent Care accounts.
Basic life and AD&D insurance.
50% discount on dining and retail wine.
Free family meal.
Tickets to available shows.
Opportunities for career growth at a rapidly expanding national entertainment and hospitality company.