Venue Director III

Pinnacle Live•Aventura, FL

8d•Onsite

About The Position

The Venue Director III is responsible for successfully managing an assigned venue for Pinnacle Live at JW Marriott Miami Turnberry Resort. The role oversees profitability, sales and operations goals, and customer service for hotel partners, clients, and team members. The Venue Director creates a culture of achievement, supports diversity, pursues continuous improvement, and cultivates and grows the venue relationship. The position leads event execution and venue operations, manages financial and inventory processes, supports sales, and develops the team. It also provides technical support for events as needed, ensures compliance with safety protocols and standard operating procedures, and carries out other assigned duties. The role directs exempt and non-exempt personnel, including hiring, training, coaching, performance management, and resolving complaints and problems. Business hours vary, with extended hours and weekends required. Travel is minimal. The work environment varies by venue and may include moderate exposure to outdoor temperatures, dirt, sand, or dust, and noise ranging from moderately quiet to noisy. Long hours may be required as needed. The job includes desk work, standing and walking for extended periods, stair use, bending and stooping, handling and reaching, communicating, and occasionally lifting up to 50 pounds.

Requirements

High school graduate or equivalent.
Demonstrated experience aligning team members behind common goals.
Excellent communication skills and the ability to foster long-term relationships with internal teams and external partners.
Strong technical aptitude.
Good working knowledge of computer hardware and software.
Planning and prioritization ability.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Professional appearance.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to work variable business hours, including extended hours and weekends.
Ability to meet the physical demands described, including occasionally lifting up to 50 pounds.

Nice To Haves

Seven years of management-level experience in the audiovisual and/or hospitality industry is preferred.

Responsibilities

Lead the execution of all phases of events while maintaining high customer-service standards for internal and external stakeholders.
Lead the Operations team to support efficient floor operations, including timely and accurate equipment setup and strike.
Review profit and loss results, maintain profitability, manage expenses, and apply cost-control measures as needed.
Maintain inventory quality, functionality, organization, security, and availability.
Maintain working knowledge of industry trends, tools, and innovations.
Develop and maintain strong relationships with venue partners.
Represent Pinnacle Live at hotel meetings and customer site visits.
Ensure timely payment of payables.
Ensure timely processing of billing and invoices and compliance with financial management standard operating procedures.
Provide Sales Managers with tools and support to maximize revenue and improve capture rate throughout the sales cycle.
Train, manage, and develop team members according to company SOPs, supporting customer service, employee growth, and a culture of achievement.
Use applicable company computer systems and continually improve systems and technical skills.
Provide technical support for events as necessary.
Delegate tasks effectively as required.
Comply with safety protocols and standard operating procedures.
Direct exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws.
Interview, hire, train, plan and assign work, coach, mentor, direct, appraise, reward, and discipline team members; address complaints and resolve problems.
Perform other duties as assigned.