Venue Director III

Pinnacle Live•Aventura, FL

6d•Onsite

About The Position

The Venue Director III manages an assigned venue for Pinnacle Live at JW Marriott Miami Turnberry Resort. The role is accountable for profitability, sales and operations goals, and best-in-class service for hotel partners, clients, and team members. The Venue Director creates a culture of achievement, supports diversity, pursues continuous improvement, and cultivates and grows the venue relationship. The position leads event execution and venue operations, manages financial performance and inventory, supports sales, and trains and develops the team. It also provides technical support for events when needed, ensures compliance with company procedures and safety protocols, and may perform other assigned duties. The role directs exempt and non-exempt personnel and carries out supervisory responsibilities including hiring, training, coaching, performance management, and resolving workplace concerns.

Requirements

High school graduate or equivalent.
Demonstrated experience aligning team members behind common goals.
Excellent communication skills and the ability to foster long-term relationships with internal teams and external partners.
Strong technical aptitude.
Good working knowledge of computer hardware and software.
Planning ability, including the ability to plan and prioritize.
Strong interpersonal skills and excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team-player orientation.
Professional appearance.
Ability to meet the physical demands of the role, including sitting at a desk, standing or walking for long periods and on stairs, bending and stooping, handling objects, reaching, communicating, and occasionally lifting up to 50 pounds.

Nice To Haves

Seven years of management-level experience in the audiovisual and/or hospitality industry.

Responsibilities

Lead all phases of event execution while maintaining high standards of customer service for internal and external stakeholders.
Lead the Operations team to ensure efficient floor operations, including timely and accurate equipment setup and strike.
Review the profit and loss statement, manage expenses, and use resources and cost controls to maintain profitability.
Maintain inventory integrity, including quality, functionality, organization, security, and availability.
Maintain working knowledge of industry trends, tools, and innovations.
Develop and maintain strong relationships with venue partners.
Represent Pinnacle Live at hotel meetings and customer site visits.
Ensure timely payment of payables and processing of billing and invoices, and enforce financial management standard operating procedures.
Provide Sales Managers with tools and support to maximize revenue and improve capture rates throughout the sales cycle.
Train, manage, and develop team members in accordance with company procedures, supporting customer service, employee growth, and a culture of achievement.
Use applicable company computer systems and continually improve systems and technical skills.
Provide technical support for events as necessary.
Delegate tasks effectively as required.
Comply with safety protocols and standard operating procedures.
Interview, hire, train, plan and assign work, coach, mentor, direct, appraise, reward and discipline team members, and address complaints and resolve problems.
Perform other duties as assigned.